Optimize IT Change Management

Right-size IT change management to protect the live environment.

Onsite Workshop

Having an informal or no change management practice will lead to:

  • More change-related incidents and outages.
  • A lack of data compliance.
  • A poor understanding of current IT configuration and cross dependencies.
  • More service desk calls related to poor change rollout and communication.

Formalizing a change management practice will lead to:

  • Fewer change-related incidents and outages.
  • Faster change turnaround time.
  • Higher rate of change success.
  • Less change rework and a lower cost per change.
  • Fewer service desk calls related to poorly communicated changes.

Module 1: Define Change Management

The Purpose

  • Discuss the existing challenges and maturity of your change management practice.
  • Build definitions of change categories and the scope of change management.

Key Benefits Achieved

  • Understand the starting point and scope of change management.
  • Understand the context of change request versus other requests such as service requests, projects, and operational tasks.

Activities: Outputs:
1.1 Outline strengths and challenges
1.2 Conduct a maturity assessment
  • Change Management Maturity Assessment Tool
1.3 Build a categorization scheme
1.4 Build a risk assessment matrix
  • Change Management Risk Assessment Tool

Module 2: Establish Roles and Workflows

The Purpose

  • Define roles and responsibilities for the change management team.
  • Develop a standardized change management practice for approved changes, including process workflows.

Key Benefits Achieved

  • Built the team to support your new change management practice.
  • Develop a formalized and right-sized change management practice for each change category. This will ensure all changes follow the correct process and core activities to confirm changes are completed successfully.

Activities: Outputs:
2.1 Define the change manager role
  • Change Manager Job Description
2.2 Outline the membership and protocol for the Change Advisory Board (CAB)
  • Change Management Standard Operating Procedure (SOP)
2.3 Build workflows for normal, emergency, and pre-approved changes
  • Change Management Process Library

Module 3: Define the RFC and Post-Implementation Activities

The Purpose

  • Create a new change intake process, including a new request for change (RFC) form.
  • Develop post-implementation review activities to be completed for every IT change.

Key Benefits Achieved

  • Bookend your change management practice by standardizing change intake, implementation, and post-implementation activities.

Activities: Outputs:
3.1 Define the RFC template
  • Request for Change Form Template
3.2 Determine post-implementation activities
  • Change Management Post-Implementation Checklist
3.3 Build your change calendar protocol
  • Project Summary Template

Module 4: Measure, Manage, and Maintain

The Purpose

  • Develop a plan and project roadmap for reaching your target for your change management program maturity.
  • Develop a communications plan to ensure the successful adoption of the new program.

Key Benefits Achieved

  • A plan and project roadmap for reaching target change management program maturity.
  • A communications plan ready for implementation.

Activities: Outputs:
4.1 Identify metrics and reports
  • Change Management Metrics Tool
4.2 Build a communications plan
  • Change Management Communications Plan
4.3 Build your implementation roadmap
  • Change Management Roadmap Tool

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