Optimize Change Management

Turn and face the change with a right-sized change management process.

Onsite Workshop

A lack of right-sized change management processes can result in:

  • No access to needed data to make decisions around impact of changes
  • Unplanned downtime and outages that negatively impact user productivity
  • Users circumventing the change management process if there is too much bureaucracy

Implementing right-sized change management processes can lead to:

  • Improved user productivity from less outages and downtime
  • Decreased change turnaround time from improved prioritization and efficient processes
  • Decreased change-related incidents and unauthorized changes

Module 1: Assess Maturity and Determine Gaps

The Purpose

  • Discuss existing challenges and maturity of change management processes.
  • Define roles and responsibilities.

Key Benefits Achieved

  • Understand starting point for change management and build a team to support new change management processes.

Activities: Outputs:
1.1 Outline challenges.
1.2 Conduct maturity assessment.
  • Change Management Maturity Assessment
1.3 Determine change team roles & responsibilities.
  • RACI Chart
1.4 Define change manager role.
  • Change Manager Job Description
1.5 Outline CAB protocol.
  • Change Advisory Board Charter

Module 2: Build Intake Process

The Purpose

  • Build a risk assessment process for incoming changes.
  • Create a new change intake process including a new Request for Change (RFC) form.

Key Benefits Achieved

  • Standardized process for requesting changes and evaluating and prioritizing incoming changes according to risk.

Activities: Outputs:
2.1 Build categorization scheme.
2.2 Build risk assessment matrix.
  • Change Management Risk Assessment Tool
2.3 Create RFC template.
  • RFC Form Template
2.4 Create RFC process.
  • Change Intake Process

Module 3: Build Core Change Process

The Purpose

  • Develop standardized change management processes for approved changes, including process workflows.
  • Determine post-implementation review activities to be completed.

Key Benefits Achieved

  • Formalized and right-sized change management processes for each change category to ensure all changes follow the correct process and core activities to ensure change success are completed.

Activities: Outputs:
3.1 Build normal change process.
  • Normal Change Process
3.2 Build emergency change process.
  • Emergency Change Process
3.3 Build pre-approved change process.
  • Pre-approved Change Process
3.4 Determine post-implementation review activities.
  • Post-Implementation Review Process

Module 4: Build Implementation Plan

The Purpose

  • Develop a plan and project roadmap for reaching target change management program maturity.
  • Develop a communications plan to ensure successful adoption of the new program.

Key Benefits Achieved

  • Build a plan for tracking and managing changes and change metrics.
  • Create a plan for targeted communications to key stakeholders, and build a project roadmap to manage the implementation of all identified tasks.

Activities: Outputs:
4.1 Identify metrics and reports.
  • Change Management Metrics Tool
4.2 Build change calendar.
4.3 Create communication plan.
  • Communication Plan and Executive Presentation
4.4 Build implementation roadmap.
  • Change Management Roadmap

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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