Optimize Change Management

Turn and face the change with a right-sized change management process.

Onsite Workshop

A lack of right-sized change management processes can result in:

  • No access to needed data to make decisions around impact of changes
  • Unplanned downtime and outages that negatively impact user productivity
  • Users circumventing the change management process if there is too much bureaucracy

Implementing right-sized change management processes can lead to:

  • Improved user productivity from less outages and downtime
  • Decreased change turnaround time from improved prioritization and efficient processes
  • Decreased change-related incidents and unauthorized changes

Module 1: Assess Maturity and Determine Gaps

The Purpose

Discuss existing challenges and maturity of change management processes.

Key Benefits Achieved

Understand starting point for change management and define the scope of change management.

Activities: Outputs:
1.1 Outline strengths and challenges.
1.2 Conduct maturity assessment.
  • Change Management Maturity Assessment
1.3 Build categorization scheme.
1.4 Build risk assessment matrix.
  • Change Management Risk Assessment Tool

Module 2: Build Core Processes

The Purpose

  • Define roles and responsibilities for the change management team.
  • Develop standardized change management processes for approved changes, including process workflows.

Key Benefits Achieved

  • Built the team to support new change management process.
  • Formalized and right-sized change management processes for each change category to ensure all changes follow the correct process and core activities to ensure change success are completed.

Activities: Outputs:
2.1 Determine change team roles and responsibilities.
  • RACI chart
2.2 Define change manager role.
  • Change Manager Job Description
2.3 Outline CAB protocol.
  • Change Advisory Board Charter
2.4 Build normal, emergency, and pre-approved change processes.
  • Change Workflow Library

Module 3: Build Support Processes

The Purpose

  • Create a new change intake process including a new request for change (RFC) form.
  • Develop post-implementation review activities to be completed for every IT change.

Key Benefits Achieved

  • Book-end your change management process by standardizing the change intake and change implementation.

Activities: Outputs:
3.1 Build RFC template.
  • RFC Form Template
3.2 Create change intake process.
  • Change Intake Process
3.3 Determine post-implementation review activities.
  • Post-implementation review process

Module 4: Build Implementation Plan

The Purpose

  • Develop a plan and project roadmap for reaching target change management program maturity.
  • Develop a communications plan to ensure successful adoption of the new program.

Key Benefits Achieved

  • Build a plan for tracking and managing changes and change metrics.
  • Create a plan for targeted communications to key stakeholders, and build a project roadmap to manage the implementation of all identified tasks.

Activities: Outputs:
4.1 Identify metrics and reports.
  • Change Management Metrics Tool
4.2 Build change calendar.
4.3 Create communication plan.
  • Communication Plan and Executive Presentation
4.4 Build implementation roadmap.
  • Change Management Roadmap

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