Optimize Change Management
Turn and face the change with a right-sized change management process.
Onsite Workshop
A lack of right-sized change management processes can result in:
- No access to needed data to make decisions around impact of changes
- Unplanned downtime and outages that negatively impact user productivity
- Users circumventing the change management process if there is too much bureaucracy
Implementing right-sized change management processes can lead to:
- Improved user productivity from less outages and downtime
- Decreased change turnaround time from improved prioritization and efficient processes
- Decreased change-related incidents and unauthorized changes
Module 1: Assess Maturity and Determine Gaps
The Purpose
- Discuss existing challenges and maturity of change management processes.
- Define roles and responsibilities.
Key Benefits Achieved
- Understand starting point for change management and build a team to support new change management processes.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Outline challenges. |
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| 1.2 | Conduct maturity assessment. |
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| 1.3 | Determine change team roles & responsibilities. |
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| 1.4 | Define change manager role. |
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| 1.5 | Outline CAB protocol. |
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Module 2: Build Intake Process
The Purpose
- Build a risk assessment process for incoming changes.
- Create a new change intake process including a new Request for Change (RFC) form.
Key Benefits Achieved
- Standardized process for requesting changes and evaluating and prioritizing incoming changes according to risk.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Build categorization scheme. |
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| 2.2 | Build risk assessment matrix. |
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| 2.3 | Create RFC template. |
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| 2.4 | Create RFC process. |
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Module 3: Build Core Change Process
The Purpose
- Develop standardized change management processes for approved changes, including process workflows.
- Determine post-implementation review activities to be completed.
Key Benefits Achieved
- Formalized and right-sized change management processes for each change category to ensure all changes follow the correct process and core activities to ensure change success are completed.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Build normal change process. |
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| 3.2 | Build emergency change process. |
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| 3.3 | Build pre-approved change process. |
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| 3.4 | Determine post-implementation review activities. |
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Module 4: Build Implementation Plan
The Purpose
- Develop a plan and project roadmap for reaching target change management program maturity.
- Develop a communications plan to ensure successful adoption of the new program.
Key Benefits Achieved
- Build a plan for tracking and managing changes and change metrics.
- Create a plan for targeted communications to key stakeholders, and build a project roadmap to manage the implementation of all identified tasks.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Identify metrics and reports. |
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| 4.2 | Build change calendar. |
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| 4.3 | Create communication plan. |
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| 4.4 | Build implementation roadmap. |
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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