Turn and face the change with a right-sized change management process.
Onsite Workshop
A lack of right-sized change management processes can result in:
No access to needed data to make decisions around impact of changes
Unplanned downtime and outages that negatively impact user productivity
Users circumventing the change management process if there is too much bureaucracy
Implementing right-sized change management processes can lead to:
Improved user productivity from less outages and downtime
Decreased change turnaround time from improved prioritization and efficient processes
Decreased change-related incidents and unauthorized changes
Module 1: Assess Maturity and Determine Gaps
The Purpose
Discuss
existing challenges and maturity of change management processes.
Define roles and responsibilities.
Key Benefits Achieved
Understand starting point for change management and build a team to support new change management processes.
Activities:
Outputs:
1.1
Outline challenges.
1.2
Conduct maturity assessment.
Change Management Maturity Assessment
1.3
Determine change team roles & responsibilities.
RACI Chart
1.4
Define change manager role.
Change Manager Job Description
1.5
Outline CAB protocol.
Change Advisory Board Charter
Module 2: Build Intake Process
The Purpose
Build a risk assessment process for incoming changes.
Create a new change intake process including a new Request for Change (RFC) form.
Key Benefits Achieved
Standardized process for requesting changes and evaluating and prioritizing incoming changes according to risk.
Activities:
Outputs:
2.1
Build categorization scheme.
2.2
Build risk assessment matrix.
Change Management Risk Assessment Tool
2.3
Create RFC template.
RFC Form Template
2.4
Create RFC process.
Change Intake Process
Module 3: Build Core Change Process
The Purpose
Develop standardized change management processes for approved changes, including process workflows.
Determine post-implementation review activities to be completed.
Key Benefits Achieved
Formalized and right-sized change management processes for each change category to ensure all changes follow the correct process and core activities to ensure change success are completed.
Activities:
Outputs:
3.1
Build normal change process.
Normal Change Process
3.2
Build emergency change process.
Emergency Change Process
3.3
Build pre-approved change process.
Pre-approved Change Process
3.4
Determine post-implementation review activities.
Post-Implementation Review Process
Module 4: Build Implementation Plan
The Purpose
Develop a plan and project roadmap for reaching target change management program maturity.
Develop a communications plan to ensure successful adoption of the new program.
Key Benefits Achieved
Build a plan for tracking and managing changes and change metrics.
Create a plan for targeted communications to key stakeholders, and build a project roadmap to manage the implementation of all identified tasks.
Activities:
Outputs:
4.1
Identify metrics and reports.
Change Management Metrics Tool
4.2
Build change calendar.
4.3
Create communication plan.
Communication Plan and Executive Presentation
4.4
Build implementation roadmap.
Change Management Roadmap
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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