Streamline Application Maintenance

Effective maintenance ensures the long-term value of your applications.

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Application maintenance practices lacking standardized structure and alignment to strategic objectives causes:

  • Ad hoc and reactive handling of maintenance requests, resulting in inefficient use of resources and delays to business operations.
  • Misalignment between the work being done and the business and IT priorities for applications and the business processes they support.
  • An inability to accurately assess the full impact of maintenance changes and take necessary steps to inform and include appropriate stakeholders.

Building an optimized and streamlined application maintenance practice will:

  • Allow maintenance teams to receive, assess, and prioritize requests in a timely, accurate, and value-driven manner.
  • Ensure development of maintenance changes is completed in accordance with business and IT priorities and maintains the critical elements of an organization’s operations.
  • Effectively balance resources spent in maintenance with other development projects.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Understand Your Maintenance Priorities

The Purpose

  • Understand the business and IT stakeholder priorities driving the success of your application maintenance practice.
  • Understand any current issues that are affecting your maintenance practice.

Key Benefits Achieved

  • Awareness of business and IT priorities.
  • An understanding of the maturity of your maintenance practices and identification of issues to alleviate.

Activities: Outputs:
1.1 Define priorities for enhanced maintenance practices.
  • List of business and technical priorities
1.2 Conduct a current state assessment of your application maintenance practices.
  • List of the root-cause issues, constraints, and opportunities of current maintenance practice

Module 2: Instill Maintenance Governance

The Purpose

Define the processes, roles, and points of communication across all maintenance activities.

Key Benefits Achieved

An in-depth understanding of all maintenance activities and what they require to function effectively.

Activities: Outputs:
2.1 Modify your maintenance process.
  • Application maintenance process flow
  • List of metrics to gauge success
2.2 Define your maintenance roles and responsibilities.
  • Maintenance roles and responsibilities
  • Maintenance communication flow

Module 3: Enhance Triaging and Prioritization Practices

The Purpose

  • Understand in greater detail the process and people involved in receiving and triaging a request.
  • Define your criteria for value, impact, and urgency, and understand how these fit into a prioritization scheme.
  • Understand backlog management and release planning tactics to accommodate maintenance.

Key Benefits Achieved

  • An understanding of the stakeholders needed to assess and approve requests.
  • The criteria used to build a tailored prioritization scheme.
  • Tactics for efficient use of resources and ideal timing of the delivery of changes.
  • A process that ensures maintenance teams are always working on tasks that are valuable to the business.

Activities: Outputs:
3.1 Review your maintenance intake process.
  • Understanding of the maintenance request intake process
3.2 Define a request prioritization scheme.
  • Approach to assess the impact, urgency, and severity of requests for prioritization
3.3 Create a set of practices to manage your backlog and release plans.
  • List of backlog management grooming and release planning practices

Module 4: Streamline Maintenance Delivery

The Purpose

  • Understand how to apply development best practices and quality standards to application maintenance.
  • Learn the methods for monitoring and visualizing maintenance work.

Key Benefits Achieved

  • An understanding of quality standards and the scenarios for where they apply.
  • The tactics to monitor and visualize maintenance work.
  • Streamlined maintenance delivery process with best practices.

Activities: Outputs:
4.1 Define approach to monitor maintenance work.
  • Taskboard structure and rules
4.2 Define application quality attributes.
  • Definition of application quality attributes with user scenarios
4.3 Discuss best practices to enhance maintenance development and deployment.
  • List of best practices to streamline maintenance development and deployment

Module 5: Finalize Your Maintenance Practice

The Purpose

  • Create a target state built from appropriate metrics and attainable goals.
  • Consider the required items and steps for the implementation of your optimization initiatives.

Key Benefits Achieved

  • A realistic target state for your optimized application maintenance practice.
  • A well-defined and structured roadmap for the implementation of your optimization initiatives.

Activities: Outputs:
5.1 Refine your target state maintenance practices.
  • Finalized application maintenance process document
5.2 Develop a roadmap to achieve your target state.
  • Roadmap of initiatives to achieve your target state
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