Establish a Communication and Collaboration System Strategy
Collaboration should drive your collaboration tool selection.
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IT’s broken approach to enterprise collaboration tools has led to:
- Users and business units circumventing IT and adopting their own solutions
- Redundant collaboration tools offering overlapping capabilities
- Far too many tools for IT to improve and/or maintain
Follow Info-Tech’s approach, and reap these benefits:
- Greater end-user adoption of your collaboration services
- A slimmer collaboration portfolio
- Higher end-user satisfaction
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify What Needs to Change
The Purpose
- Create a vision for the future of your ECS.
Key Benefits Achieved
- Validate and bolster your strategy by involving your end users.
| Activities: | Outputs: | |
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| 1.1 | Prioritize Components of Your ECS Strategy to Improve |
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| 1.2 | Create a Plan to Gather Requirements From End Users |
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| 1.3 | Brainstorm the Collaboration Services That Are Used by Your Users |
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| 1.4 | Focus Group |
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Module 2: Map Out the Change
The Purpose
- Streamline your collaboration service portfolio.
Key Benefits Achieved
- Documented the business requirements for your collaboration services.
- Reduced the number of supported tools.
- Increased the effectiveness of training and enhancements.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Create a Current-State Collaboration Capability Map |
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| 2.2 | Build a Roadmap for Desired Changes |
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| 2.3 | Create a Future-State Capability Map |
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| 2.4 | Identify Business Requirements |
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| 2.5 | Identify Use Requirements and User Processes |
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| 2.6 | Document Non-Functional Requirements |
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| 2.7 | Document Functional Requirements |
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| 2.8 | Build a Risk Register |
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Module 3: Proselytize the Change
The Purpose
- Ensure the system is supported effectively by IT and adopted widely by end users.
Key Benefits Achieved
- Unlock the potential of your ECS.
- Stay on top of security and industry good practices.
- Greater end-user awareness and adoption.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Develop an IT Training Plan |
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| 3.2 | Develop a Communications Plan |
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| 3.3 | Create Initial Marketing Material |
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