Establish a Communication and Collaboration System Strategy

Collaboration should drive your collaboration tool selection.

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IT’s broken approach to enterprise collaboration tools has led to:

  • Users and business units circumventing IT and adopting their own solutions
  • Redundant collaboration tools offering overlapping capabilities
  • Far too many tools for IT to improve and/or maintain

Follow Info-Tech’s approach, and reap these benefits:

  • Greater end-user adoption of your collaboration services
  • A slimmer collaboration portfolio
  • Higher end-user satisfaction

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Identify What Needs to Change

The Purpose

  • Create a vision for the future of your ECS.

Key Benefits Achieved

  • Validate and bolster your strategy by involving your end users.

Activities: Outputs:
1.1 Prioritize Components of Your ECS Strategy to Improve
  • Defined vision and mission statements
  • Principles for your ECS
  • ECS goals
1.2 Create a Plan to Gather Requirements From End Users
  • End-user engagement plan
1.3 Brainstorm the Collaboration Services That Are Used by Your Users
1.4 Focus Group
  • Focus group results
  • ECS executive presentation
  • ECS strategy

Module 2: Map Out the Change

The Purpose

  • Streamline your collaboration service portfolio.

Key Benefits Achieved

  • Documented the business requirements for your collaboration services.
  • Reduced the number of supported tools.
  • Increased the effectiveness of training and enhancements.

Activities: Outputs:
2.1 Create a Current-State Collaboration Capability Map
  • Current-state collaboration capability map
2.2 Build a Roadmap for Desired Changes
  • ECS roadmap
2.3 Create a Future-State Capability Map
  • Future-state collaboration capability map
2.4 Identify Business Requirements
2.5 Identify Use Requirements and User Processes
2.6 Document Non-Functional Requirements
2.7 Document Functional Requirements
2.8 Build a Risk Register
  • ECS business requirements document

Module 3: Proselytize the Change

The Purpose

  • Ensure the system is supported effectively by IT and adopted widely by end users.

Key Benefits Achieved

  • Unlock the potential of your ECS.
  • Stay on top of security and industry good practices.
  • Greater end-user awareness and adoption.

Activities: Outputs:
3.1 Develop an IT Training Plan
  • IT training plan
3.2 Develop a Communications Plan
  • Communications plan
3.3 Create Initial Marketing Material
  • App marketing one-pagers
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