Modernize and Transform Your End-User Computing Strategy

Support the workforce of the future.


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Ignoring end-user computing can have important, negative consequences.

  • End users want more than devices. IT spends less.
  • EUC changes quickly. Though it is maturing, with many product offerings looking similar, new differentiating features pop up every day.
  • The variety of devices and provisioning models available is daunting.

Take the following steps to improve your end-user computing practices:

  • Identify desired benefits that align to IT and corporate priorities and strategies.
  • Perform a persona analysis.
  • Define a vision for end-user computing.
  • Define the standard device and app offerings.
  • Improve the supporting services surrounding devices.
  • Develop a roadmap for implementing your strategy.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Module 1: Set the Direction

The Purpose

  • Dig into the current state and build user persona.

Key Benefits Achieved

  • Determine your challenges and strengths.
  • Delineate user IT requirements.

Activities: Outputs:
1.1 Assess the current state of end-user computing.
1.2 Perform SWOT analysis.
  • SWOT analysis of current state
1.3 Map benefits to stakeholder drivers and priorities.
  • Goals cascade
1.4 Identify user groups.
1.5 Identify supporting technology.
1.6 Identify opportunities to provide value.
  • Persona analysis

Module 2: Define the Offering

The Purpose

  • Define your EUC vision and standard offerings.

Key Benefits Achieved

  • Brainstorm EUC vision and mission.
  • Find out the standard offerings.
  • Set the direction for end-user computing to support shift-left enablement.

Activities: Outputs:
2.1 Prioritize benefits.
2.2 Craft a vision and mission statement.
  • Vision statement, mission statement, and guiding principles
2.3 Identify goals.
2.4 Define guiding principles for your strategy.
  • Goals and indicators
2.5 Select a provisioning model for each persona.
2.6 Define the standard device offerings.
2.7 Document each persona's entitlements.
  • End-user device entitlements standard

Module 3: Support the Offering

The Purpose

  • Outline supporting practices and define policies for each use case.

Key Benefits Achieved

  • Document supporting practices.
  • Document EUC policies.

Activities: Outputs:
3.1 Define device management tools and approach.
  • List of management tools for end-user computing
3.2 Identify groups involved in supporting practices.
  • Roles and responsibilities for maintaining the end-user computing environment
3.3 Identify opportunities to improve customer service.
  • Opportunities to improve customer service
3.4 Define acceptable use.
3.5 Define BYOD policies.
3.6 Define procurement and entitlement policies.
3.7 Define security policies.
  • End-user computing policy templates

Module 4: Bridge the Gap and Create the Roadmap

The Purpose

  • Build a user migration roadmap.

Key Benefits Achieved

  • Make the project a reality by documenting initiatives and building a roadmap.

Activities: Outputs:
4.1 Identify the gaps in devices, user support, use cases, policy & governance, and fitness for use.
  • Initiatives mapped to practice areas
4.2 Plan the deployment and user migration journey.
4.3 Document initiatives in the roadmap.
  • User migration journey map
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