Modernize and Transform Your End-User Computing Strategy
Support the workforce of the future.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Ignoring end-user computing can have important, negative consequences.
- End users want more than devices. IT spends less.
- EUC changes quickly. Though it is maturing, with many product offerings looking similar, new differentiating features pop up every day.
- The variety of devices and provisioning models available is daunting.
Take the following steps to improve your end-user computing practices:
- Identify desired benefits that align to IT and corporate priorities and strategies.
- Perform a persona analysis.
- Define a vision for end-user computing.
- Define the standard device and app offerings.
- Improve the supporting services surrounding devices.
- Develop a roadmap for implementing your strategy.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Set the Direction
The Purpose
- Dig into the current state and build user persona.
Key Benefits Achieved
- Determine your challenges and strengths.
- Delineate user IT requirements.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Assess the current state of end-user computing. |
|
| 1.2 | Perform SWOT analysis. |
|
| 1.3 | Map benefits to stakeholder drivers and priorities. |
|
| 1.4 | Identify user groups. |
|
| 1.5 | Identify supporting technology. |
|
| 1.6 | Identify opportunities to provide value. |
|
Module 2: Define the Offering
The Purpose
- Define your EUC vision and standard offerings.
Key Benefits Achieved
- Brainstorm EUC vision and mission.
- Find out the standard offerings.
- Set the direction for end-user computing to support shift-left enablement.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Prioritize benefits. |
|
| 2.2 | Craft a vision and mission statement. |
|
| 2.3 | Identify goals. |
|
| 2.4 | Define guiding principles for your strategy. |
|
| 2.5 | Select a provisioning model for each persona. |
|
| 2.6 | Define the standard device offerings. |
|
| 2.7 | Document each persona's entitlements. |
|
Module 3: Support the Offering
The Purpose
- Outline supporting practices and define policies for each use case.
Key Benefits Achieved
- Document supporting practices.
- Document EUC policies.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Define device management tools and approach. |
|
| 3.2 | Identify groups involved in supporting practices. |
|
| 3.3 | Identify opportunities to improve customer service. |
|
| 3.4 | Define acceptable use. |
|
| 3.5 | Define BYOD policies. |
|
| 3.6 | Define procurement and entitlement policies. |
|
| 3.7 | Define security policies. |
|
Module 4: Bridge the Gap and Create the Roadmap
The Purpose
- Build a user migration roadmap.
Key Benefits Achieved
- Make the project a reality by documenting initiatives and building a roadmap.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Identify the gaps in devices, user support, use cases, policy & governance, and fitness for use. |
|
| 4.2 | Plan the deployment and user migration journey. |
|
| 4.3 | Document initiatives in the roadmap. |
|