Map Technical Skills for a Changing Infrastructure & Operations Organization
Map Technical Skills for a Changing Infrastructure & Operations Organization
Be practical and proactive – identify needed technical skills for your future state environment and the most efficient way to acquire them.
Onsite Workshop
An ad hoc approach to skills acquisition results in:
Hiring the wrong skills.
Unproductive time and higher staff turnover.
Project delay and lost business opportunities.
A strategic approach to skills planning leads to:
Acquiring the right skills at the right time.
Better human resource alignment with business goals.
Better utilization of staff skills and lower turnover.
Module 1: Review Initiatives and Skills-Related Risks
The Purpose
Identify process and skills changes required by the future state of your environment.
Key Benefits Achieved
Set foundation for alignment between strategy-defined technology initiatives and needed skills.
Activities:
Outputs:
1.1
Review the list of initiatives and projects with the group.
Future State Playbook
1.2
Identify how key support, operational, and deployment processes will change through planned initiatives.
1.3
Identify skills-related risks and pain points.
Module 2: Identify Needed Skills and Roles
The Purpose
Identify process and skills changes required by the future state of your environment.
Key Benefits Achieved
Set foundation for alignment between strategy-defined technology initiatives and needed skills.
Activities:
Outputs:
2.1
Identify skills required to support the new environment.
2.2
Map required skills to roles.
IT/Cloud Architect Role Description
IT/Cloud Engineer Role Description
IT/Cloud Administrator Role Description
Module 3: Create a Plan to Acquire Needed Skills
The Purpose
Create a skills acquisition strategy based on the characteristics of need.
Key Benefits Achieved
Optimal skills acquisition strategy defined.
Activities:
Outputs:
3.1
Modify impact scoring scale for key skills decision factors.
Technical Skills Map
3.2
Apply impact scoring scales to needed skills
3.3
Decide whether to train, hire, contract, or outsource to acquire needed skills.
Module 4: Develop a Communication Plan
The Purpose
Create an effective communication plan for different stakeholders across the organization.
Identify opportunities to leverage the skills map elsewhere.
Key Benefits Achieved
Create a concise, clear, consistent, and relevant change message for stakeholders across the organization.
Activities:
Outputs:
4.1
Review skills decisions and decide how you will acquire skills in each role.
4.2
Update roles descriptions.
4.3
Create a change message.
Technical Skills Map Communication Deck
4.4
Identify opportunities to leverage the skills map in other processes.
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