Lead Strategic Decision Making With Service Portfolio Management
Ensure you are investing in high-value IT services with a well-managed service portfolio.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Not managing the service portfolio leads to:
- IT and business leaders rushing to judgement when it comes to deciding the value of a service, and assessing solely on the basis of revenue and cost.
- Organizations not understanding the different ways that services provide value, especially in qualitative ways that are not easily articulated in numbers.
Optimizing the service portfolio leads to:
- Optimized IT investments
- Improved decision making
- Aligned services to strategic goal
- Established framework for value assessment
- Service orientation built
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Establish the Service Portfolio
The Purpose
- Establish and understand the service portfolio process by setting up the Service Portfolio Worksheet.
- Understand at a high level the steps involved in managing the service portfolio.
Key Benefits Achieved
- Adapt the Service Portfolio Worksheet to organizational needs and create a plan to begin documenting services in the worksheet.
Activities: | Outputs: | |
---|---|---|
1.1 | Review the Service Portfolio Worksheet. |
|
1.2 | Adapt the Service Portfolio Worksheet. |
|
Module 2: Develop a Value Assessment Framework
The Purpose
- Understand the need for a value assessment framework.
Key Benefits Achieved
- Identify the organizational context of value through a holistic look at business objectives.
- Leverage Info-Tech’s Value Assessment Tool to validate and determine service value.
Activities: | Outputs: | |
---|---|---|
2.1 | Understand value from business context. |
|
2.2 | Determine the governing body. |
|
2.3 | Assess culture and organizational structure. |
|
2.4 | Complete the value assessment. |
|
2.5 | Discuss value assessment score. |
|
Module 3: Manage Intake and Assessment of Initiatives
The Purpose
- Create a centralized intake process to manage all new service ideas.
Key Benefits Achieved
- Encourage collaboration and innovation through a transparent, formal, and centralized service intake process.
Activities: | Outputs: | |
---|---|---|
3.1 | Review or design the service intake process. |
|
3.2 | Review the Service Intake Form. |
|
3.3 | Design a process to assess and transfer service ideas. |
|
3.4 | Design a process to transfer completed services to the service catalog. |
|
Module 4: Assess Active Services
The Purpose
- Continuously validate the value of existing services.
Key Benefits Achieved
- Ensure services are still providing the expected outcome.
- Clear next steps for services based on value.
Activities: | Outputs: | |
---|---|---|
4.1 | Discuss/review management of active services. |
|
4.2 | Complete value assessment for an active service. |
|
4.3 | Determine service value and usage. |
|
4.4 | Determine the next step for the service. |
|
4.5 | Document the decision regarding the service outcome. |
|
Module 5: Manage and Communicate Your Service Portfolio
The Purpose
- Communicate and implement the service portfolio within the organization.
Key Benefits Achieved
- Obtain buy-ins for the process.
- Create a mechanism to identify changes within the organization and to seek out continuous improvement opportunities for the service portfolio management process and procedures.
Activities: | Outputs: | |
---|---|---|
5.1 | Create a communication plan for service portfolio and value assessment. |
|
5.2 | Create a communication plan for service intake. |
|
5.3 | Create a procedure to continuously validate the process. |
|