Kick-Start IT-Led Business Innovation

Innovate now – formalize later! Digital transformation won't wait.

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Without an active process for facilitating innovation:

  • Ideas generated by IT staff are not assessed or acted upon.
  • The perceived value of IT decreases.
  • Business units bypass IT when procuring new technology and the threat of shadow IT grows.
  • The CIO misses critical opportunities to enable the business and position IT as a strategic partner.

When IT successfully facilitates innovation:

  • IT staff effectively generate, develop, and prototype ideas.
  • Teams are able to identify unique opportunities to enable the business, and ideate solutions that contribute to the top-line.
  • IT and business processes are optimized or transformed to better serve users and customers.
  • The business views IT as a source of innovation and is more likely to involve IT in strategic projects.

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Module 1: Launch Innovation

The Purpose

  • Introduce innovation.
  • Assess overall IT maturity to understand what you want to achieve with innovation.
  • Define the innovation mandate.
  • Introduce ideation.

Key Benefits Achieved

  • A set of shared objectives for innovation will be defined.
  • A mandate will be created to help focus innovation efforts on what is most critical to the advancement of IT's maturity.
  • The group will be introduced to ideation and prepared to begin addressing critical IT or business pains.

Activities: Outputs:
1.1 Define workshop goals and objectives.
  • Workshop goals and objectives.
1.2 Introduce innovation.
  • An understanding of innovation.
1.3 Assess IT maturity.
  • IT maturity assessment.
1.4 Define the innovation mandate.
  • Sponsored innovation mandate.
1.5 Introduce ideation.
  • An understanding of ideation.

Module 2: Ideate, Part I

The Purpose

  • Identify and prioritize opportunities for IT-led innovation.
  • Map critical processes to identify the pains that should be ideated around.
  • Brainstorm potential solutions.
  • Assess, pitch, and prioritize ideas that should be investigated further.

Key Benefits Achieved

  • The team will learn best practices for ideation.
  • Critical pain points that might be addressed through innovation will be identified and well understood.
  • A number of ideas will be generated that can solve identified pains and potentially feed the project pipeline.
  • The team will prioritize the ideas that should be investigated further and prototyped after the workshop.

Activities: Outputs:
2.1 Identify processes that present opportunities for IT-led innovation.
  • A list of processes with high opportunity for IT-enablement.
2.2 Map selected processes.
  • Detailed process maps that highlight pain points and stakeholder needs.
2.3 Finalize problem statements.
  • Problem statements to ideate around.
2.4 Generate ideas.
  • A long list of ideas to address pain points.
2.5 Assess ideas.
  • Detailed idea documents.
2.6 Pitch and prioritize ideas.
  • A shortlist of prioritized ideas to investigate further.

Module 3: Ideate, Part II

The Purpose

  • Ideate around a more complex problem that presents opportunity for IT-led innovation.
  • Map the associated process to define pain points and stakeholder needs in detail.
  • Brainstorm potential solutions.
  • Assess, pitch, and prioritize ideas that should be investigated further.
  • Introduce prototyping.
  • Map the user journey for prioritized ideas.

Key Benefits Achieved

  • The team will be ready to facilitate ideation independently with other staff after the workshop.
  • A critical problem that might be addressed through innovation will be defined and well understood.
  • A number of innovative ideas will be generated that can solve this problem and help IT position itself as a source of innovative projects.
  • Ideas will be assessed and prioritized for further investigation and prototyping after the workshop.
  • The team will learn best practices for prototyping.
  • The team will identify the assumptions that need to be tested when top ideas are prototyped.

Activities: Outputs:
3.1 Select an urgent opportunity for IT-led innovation.
  • Selection of a process which presents a critical opportunity for IT-enablement.
3.2 Map the associated process.
  • Detailed process map that highlights pain points and stakeholder needs.
3.3 Finalize the problem statement.
  • Problem statement to ideate around.
3.4 Generate ideas.
  • A long list of ideas to solve the problem.
3.5 Assess ideas.
  • Detailed idea documents.
3.6 Pitch and prioritize ideas.
  • A shortlist of prioritized ideas to investigate further.
3.7 Introduce prototyping.
  • An understanding of effective prototyping techniques.
3.8 Map the user journey for top ideas.
  • A user journey for at least one of the top ideas.

Module 4: Implement an Innovation Process and Program

The Purpose

  • Establish a process for generating, managing, prototyping, prioritizing, and approving new ideas.
  • Create an action plan to operationalize your new process.
  • Develop a program to help support the innovation process and nurture your innovators.
  • Create an action plan to implement your innovation program.
  • Decide how innovation success will be measured.

Key Benefits Achieved

  • The team will learn best practices for managing innovation.
  • The team will be ready to operationalize an effective process for IT-led innovation. You can start scheduling ideation sessions as soon as the workshop is complete.
  • The team will understand the current innovation ecosystem: drivers, barriers, and enablers.
  • The team will be ready to roll out an innovation program that will help generate wider engagement with IT-led innovation.
  • You will be ready to measure and report on the success of your program.

Activities: Outputs:
4.1 Design an IT-led innovation process.
  • A process for IT-led innovation.
4.2 Assign roles and responsibilities.
  • Defined process roles and responsibilities.
4.3 Generate an action plan to roll out the process.
  • An action plan for operationalizing the process.
4.4 Determine critical process metrics to track.
  • Critical process metrics to measure success.
4.5 Identify innovation drivers, enablers, and barriers.
  • A list of innovation drivers, enablers, and barriers.
4.6 Develop a program to nurture a culture of innovation.
  • A program for innovation that will leverage enablers and minimize barriers.
4.7 Create an action plan to jumpstart each of your program components.
  • An action plan to roll out your innovation program.
4.8 Determine critical metrics to track.
  • Critical program metrics to track.
4.9 Summarize findings and gather feedback.
  • Overview of workshop results and feedback.

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