Improve Business Satisfaction by 10% Through Business Relationship Management

Relationship management is the #1 driver of business satisfaction with IT.

Onsite Workshop

Operating IT without business relationship management processes can result in:

  • Misalignment between the organization and IT.
  • Reduced satisfaction with IT.
  • Increased shadow IT.

Properly implementing business relationship management leads to:

  • Increased satisfaction with IT.
  • Improving the status of IT from order taker to strategic partner.
  • Alignment between the overall organization’s strategy and IT’s.

Module 1: Conduct CIO Business Vision Survey and Analyze Results

The Purpose

  • Assess the organization’s satisfaction with IT and IT’s relationship with the organization.

Key Benefits Achieved

  • Reveal the satisfaction of the business with IT segmented by business unit and key IT processes.
  • Understand the results of your CIO Business Vision diagnostic.

Activities: Outputs:
1.1 Launch CIO Business Vision.
1.2 Assess CIO Business Vision results.
  • CIO Business Vision report

Module 2: Define Business Relationship Management Goals

The Purpose

  • Define the goals and metrics of the business relationship management program.
  • Understand the value of business relationship management and develop processes for demonstrating that value.

Key Benefits Achieved

  • Defined goals and metrics of the business relationship management program.

Activities: Outputs:
2.1 Define the mission and goals of the business relationship management program.
  • BRM vision and mission statement
2.2 Analyze key differences in satisfaction by location, department, and seniority level.
2.3 Identify current and target maturity levels for business relationship management.
2.4 Define success measures for Business Relationship Managers (BRMs).
  • BRM KPIs

Module 3: Build BRM Role

The Purpose

  • Thoroughly define the processes and mandates required for a BRM.
  • Lay the groundwork for creating the position and determine the staffing requirements.

Key Benefits Achieved

  • A custom BRM job description that best suits the needs of your organization.
  • A BRM organization in IT that will be responsible for the relationship between IT and the organization.

Activities: Outputs:
3.1 Build a COBIT-based RACI chart for BRMs.
  • BRM job description and responsibilities
3.2 Define role mandates.
3.3 Identify the BRM’s role in key processes.
3.4 Identify the number of BRMs required.

Module 4: Define BRM Competencies and Organizational Model

The Purpose

  • Clearly define the role of a BRM and facilitate the staffing process.
  • Define the position of your BRMs in the overall organization.

Key Benefits Achieved

  • Finalize the role of the BRM and how the BRM organization will report to IT and the organization.
  • Find the best internal candidates to staff this new role.

Activities: Outputs:
4.1 Define competencies required for BRMs.
  • BRM competencies analysis
4.2 Assess staff against competencies.
4.3 Select the organizational model.
  • BRM organizational model
4.4 Align BRMs with business partners.

Module 5: Build CIO Business Vision Engagement Plan

The Purpose

  • Turn your CIO Business Vision results into actionable insights to present them to business leaders.

Key Benefits Achieved

  • Receive support from the rest of the organization in creating your BRM role.
  • Ensure the creation of the role and generate buy-in from the organization.

Activities: Outputs:
5.1 Customize your CIO Business Vision presentation.
  • CIO Business Vision engagement plan
5.2 Practice presenting.
5.3 Define action plan and next steps.
  • BRM implementation action plan

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