Implement Business Relationship Management

Leverage knowledge of the business to become a strategic IT partner.

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IT groups often realize that becoming a trusted partner and strategic advisor is key; however, it’s not often clear how to get there. Learn how to avoid these challenges:

  • Partners reaching out to third parties before they engage IT.
  • IT suffers from a lack of understanding of business concerns.
  • IT encounters barriers in delivering innovative solutions.

By embedding business relationship management into your organization, you can better:

  • Enable IT to be more proactive in providing solutions that help business partner teams.
  • Provide for IT to better manage their workload, as new requests can be prioritized and understood.
  • Encourage IT to be at the table with value-driven solutions.
  • Create an overall roadmap aligning both partners.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Foundation: Assess and Situate

The Purpose

Set the foundation for your BRM practice – understand your current state and set the vision.

Key Benefits Achieved

  • An understanding of current pain points and benefits to be addressed through your BRM practice. Establish alignment on what your BRM practice is – use this to start obtaining buy-in from stakeholders.

Activities: Outputs:
1.1 Define BRM
  • BRM definition
1.2 Analyze Satisfaction
  • Identify areas to be addressed through the BRM practice
1.3 Assess SWOT
1.4 Create Vision
  • Shared vision, mission, and understanding of the goals for the brm practice
1.5 Create the BRM Mission
1.6 Establish Goals

Module 2: Plan

The Purpose

Determine where the BRM fits and how they will operate within the organization.

Key Benefits Achieved

  • Learn how the BRM practice can best act on your goals.

Activities: Outputs:
2.1 Establish Guiding Principles
  • An understanding of where the BRM sits in the IT organization, how they align to their business partners, and other roles that support business relationships
2.2 Determine Where BRM Fits
2.3 Establish BRM Expectations
2.4 Identify Roles With BRM Responsibilities
2.5 Align Capabilities

Module 3: Implement

The Purpose

Determine how to identify and work with key stakeholders.

Key Benefits Achieved

  • Determine ways to engage with stakeholders in ways that add value.

Activities: Outputs:
3.1 Brainstorm Sources of Business Value
  • Shared understanding of business value
3.2 Identify Key Influencers
  • A plan to engage with stakeholders
3.3 Categorize the Stakeholders
3.4 Create the Prioritization Map
3.5 Create Your Engagement Plan

Module 4: Reassess and Embed

The Purpose

Determine how to continuously improve the BRM practice.

Key Benefits Achieved

  • An ongoing plan for the BRM practice.

Activities: Outputs:
4.1 Create Metrics
  • Measurements of success for the BRM practice
4.2 Prioritize Your Projects
  • Prioritization of projects
4.3 Create a Portfolio Investment Map
4.4 Establish Your Annual Plan
  • BRM plan
4.5 Build Your Transformation Roadmap
4.6 Create Your Communication Plan
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