Implement Crisis Management Best Practices

Don’t be another example of what not to do. Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.

Onsite Workshop

Ineffective crisis management leads to:

  • Costly delays in business continuity and disaster recovery plan execution.
  • Prolonged and more severe impact on reputation.
  • A significant decrease in revenue and shareholder value.

Effective crisis management, as outlined in this blueprint, enables you to:

  • Minimize the impact of a crisis on business continuity, reputation, and shareholder value.
  • Respond quickly and appropriately to a wide range of crises.
  • Ensure effective communication during a crisis.

Module 1: Identify Potential Crises and Your Crisis Management Team

The Purpose

  • Identify and prioritize relevant potential crises.

Key Benefits Achieved

  • Enable crisis management pre-planning and identify gaps in current crisis management plans.

Activities: Outputs:
1.1 Identify high-risk crises.
  • List of high-risk crises.
1.2 Assign roles and responsibilities on the crisis management team.
  • CMT membership and responsibilities.
1.3 Review Info-Tech’s crisis management framework.
  • Adopt the crisis management framework and identify current strengths and gaps.

Module 2: Document Emergency Response and Crisis Management Plans

The Purpose

  • Outline emergency response and crisis response plans.

Key Benefits Achieved

  • Develop and document procedures that enable rapid, effective, and reliable crisis and emergency response.

Activities: Outputs:
2.1 Develop crisis notification and assessment procedures.
  • Documented notification and assessment workflows.
2.2 Document your emergency response plans.
  • Emergency response plans and checklists.
2.3 Document crisis response plans for potential high-risk crises.
  • Documented crisis response workflows.

Module 3: Document Crisis Communication Guidelines

The Purpose

  • Define crisis communication guidelines aligned with an actionable crisis communications framework.

Key Benefits Achieved

  • Document workflows and guidelines support crisis communications.

Activities: Outputs:
3.1 Establish the elements of baseline crisis communications.
  • Baseline communications guidelines.
3.2 Identify audiences for the crisis message.
3.3 Modify baseline communication guidelines based on audience and organizational responsibility.
  • Situational modifications to crisis communications guidelines.
3.4 Create a vetting process.
  • Documented vetting process.
3.5 Identify communications channels.
  • Documented communications channels

Module 4: Complete and Maintain Your Crisis Management Plan

The Purpose

  • Summarize the crisis management plan, establish an organizational learning process, and identify potential training and awareness activities.

Key Benefits Achieved

  • Plan ahead to keep your crisis management practice evergreen.

Activities: Outputs:
4.1 Review the CMP Summary Template.
4.2 Create a project roadmap to close gaps in the crisis management plan.
  • Long-term roadmap to improve crisis management capabilities.
4.3 Outline an organizational learning process.
  • Crisis management plan maintenance process and awareness program.
4.4 Schedule plan reviews, testing, and updates.

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