Implement Crisis Management Best Practices
Don’t be another example of what not to do. Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.
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Ineffective crisis management leads to:
- Costly delays in business continuity and disaster recovery plan execution.
- Prolonged and more severe impact on reputation.
- A significant decrease in revenue and shareholder value.
Effective crisis management, as outlined in this blueprint, enables you to:
- Minimize the impact of a crisis on business continuity, reputation, and shareholder value.
- Respond quickly and appropriately to a wide range of crises.
- Ensure effective communication during a crisis.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify Potential Crises and Your Crisis Management Team
The Purpose
- Identify and prioritize relevant potential crises.
Key Benefits Achieved
- Enable crisis management pre-planning and identify gaps in current crisis management plans.
| Activities: | Outputs: | |
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| 1.1 | Identify high-risk crises. |
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| 1.2 | Assign roles and responsibilities on the crisis management team. |
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| 1.3 | Review Info-Tech’s crisis management framework. |
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Module 2: Document Emergency Response and Crisis Management Plans
The Purpose
- Outline emergency response and crisis response plans.
Key Benefits Achieved
- Develop and document procedures that enable rapid, effective, and reliable crisis and emergency response.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Develop crisis notification and assessment procedures. |
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| 2.2 | Document your emergency response plans. |
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| 2.3 | Document crisis response plans for potential high-risk crises. |
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Module 3: Document Crisis Communication Guidelines
The Purpose
- Define crisis communication guidelines aligned with an actionable crisis communications framework.
Key Benefits Achieved
- Document workflows and guidelines support crisis communications.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Establish the elements of baseline crisis communications. |
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| 3.2 | Identify audiences for the crisis message. |
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| 3.3 | Modify baseline communication guidelines based on audience and organizational responsibility. |
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| 3.4 | Create a vetting process. |
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| 3.5 | Identify communications channels. |
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Module 4: Complete and Maintain Your Crisis Management Plan
The Purpose
- Summarize the crisis management plan, establish an organizational learning process, and identify potential training and awareness activities.
Key Benefits Achieved
- Plan ahead to keep your crisis management practice evergreen.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Review the CMP Summary Template. |
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| 4.2 | Create a project roadmap to close gaps in the crisis management plan. |
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| 4.3 | Outline an organizational learning process. |
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| 4.4 | Schedule plan reviews, testing, and updates. |
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