Implement Crisis Management Best Practices

Don’t be another example of what not to do. Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.

Onsite Workshop

Ineffective crisis management leads to:

  • Costly delays in business continuity and disaster recovery plan execution.
  • Prolonged and more severe impact on reputation.
  • A significant decrease in revenue and shareholder value.

Effective crisis management, as outlined in this blueprint, enables you to:

  • Minimize the impact of a crisis on business continuity, reputation, and shareholder value.
  • Respond quickly and appropriately to a wide range of crises.
  • Ensure effective communication during a crisis.

Module 1: Identify Potential Crises and Your Crisis Management Gaps

The Purpose

  • Identify and prioritize relevant potential crises.

Key Benefits Achieved

  • Enable crisis management pre-planning, and identify gaps in current crisis management plans.

Activities: Outputs:
1.1 Identify and prioritize smoldering crises
1.2 Identify and prioritize sudden crises
  • Prioritized list of potential crises
1.3 Evaluate current crisis management process and identify gaps
  • Current crisis management plan status and gaps identified

Module 2: Define Initial Response and Assessment Plans

The Purpose

  • Define your crisis response framework.

Key Benefits Achieved

  • Enable a timely and effective initial response to wide range of crises.

Activities: Outputs:
2.1 Identify the crisis management teams as well as roles and responsibilities
  • Teams and contact information documented
2.2 Define an emergency response process
  • Notification and escalation process
  • Emergency response process
2.3 Define and document the situational assessment process
  • Situational assessment process
  • Overall crisis response framework

Module 3: Develop a Crisis Communication Plan

The Purpose

  • Define a crisis communication process and overall strategy.

Key Benefits Achieved

  • Minimize reputational damage through effective and appropriate crisis communication.

Activities: Outputs:
3.1 Establish the ethical base communication plan
3.2 Define a communication plan for reputational repair
  • Crisis communication process flowchart
3.3 Implement best practices for internal and external communications
  • Crisis communication templates for pre-planned messages

Module 4: Optimize Your Overall Crisis Management Plan

The Purpose

  • Implement a process for continuous improvement of your crisis management plan.

Key Benefits Achieved

  • Improve your crisis management capability by learning from previous crises, plan reviews, and testing.

Activities: Outputs:
4.1 Test your crisis management plan against the identified potential crises as well as a worst-case scenario
  • Post-crisis review (organizational learning) process
4.2 Formalize the post-crisis review process to ensure lessons learned are identified and addressed in your crisis management plan
  • Crisis management plan review and testing schedule

Workshop icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book a Workshop View Blueprint
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP Contact Us
VL Methodology