Implement Infrastructure Shared Services
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.If your organization does not properly implement a shared services model, it may result in:
- Stagnant operations and limited ability to drive cost reduction through specialization.
- Missed opportunity to spur innovation through business unit focus.
- Inability to remain competitive with similar firms or organizations within the industry.
- Lost opportunity to benefit from cost savings.
- Shadow IT operations within your organization beginning to form, undermining the integrity of your IT department.
Benefits of moving to implement a shared services model include:
- Decreased operational costs for the organization.
- Opportunity to increase level of business unit specialization.
- Increased level of service provision and ability to better serve customer base.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Identify Challenges
The Purpose
Establish the need for change.
Key Benefits Achieved
Set a clear understanding about benefits of shared services to your organization.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Identify your organization’s main drivers for using a shared services model. |
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| 1.2 | Define if it is beneficial to implement shared services. |
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Module 2: Assess Your Capabilities
The Purpose
Become aware of challenges to implement shared services and your capabilities for such transition.
Key Benefits Achieved
- Discover the primary challenges for transitioning to shared services, eliminate resistance factors, and identify your business potentials for implementation.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Identify your organization’s resistance to implement shared services. |
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| 2.2 | Assess process and people capabilities. |
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Module 3: Define the Model
The Purpose
Determine the shared services model.
Key Benefits Achieved
Identify the core services to be shared and the best model that fits your organization.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Define core services that will be moved to shared services. |
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| 3.2 | Assess different models of shared services and pick the one that satisfies your goals and needs. |
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Module 4: Implement and Communicate
The Purpose
Define and communicate the tasks to be delivered.
Key Benefits Achieved
Confidently approach key stakeholders to make the project a reality.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Define the roadmap for implementing shared services. |
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| 4.2 | Make a plan to communicate changes. |
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