Establish a Program to Enable Effective Performance Monitoring
Establish a Program to Enable Effective Performance Monitoring
Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.
Onsite Workshop
Ninety-five percent of IT shops do not have full visibility into their production environment. As a result, when performance issues occur organizations struggle to establish a streamlined process to resolve the problem. This can include:
IT staff are forced to spend the majority of their time troubleshooting and responding to lower value incidents.
Over- or under-provisioning of capacity due to inability to foresee future capacity requirements from business requirements.
Immediate customer impact as performance issues cause direct damage to the bottom-line and goodwill.
Effective performance management will allow an organization to:
Reduce the time spent troubleshooting common performance issues and focus on high-value strategic initiatives.
Optimize capacity planning and ensure that the business is supported throughout the business cycle.
Enhance customer satisfaction by reducing disturbances and grief due to downtime.
Module 1: Determine Transaction Criticality
The Purpose
Determine critical business transactions.
Establish a scoring criteria to evaluate each transaction at an enterprise-wide level.
Determine the relative criticality of each transaction.
Key Benefits Achieved
Prioritized list of critical transactions.
Identified area of focus for the performance management pilot.
Documented transaction dependencies.
Activities:
Outputs:
1.1
Create a project charter for the performance management pilot.
Completed project charter for performance management
1.2
Determine critical business transactions.
Document key business transactions in the Transaction Impact Analysis Tool
1.3
Establish scoring criteria.
Modify scoring criteria in the Transaction Impact Analysis Tool
1.4
Analyze and prioritize each transaction.
Establish performance management pilot transactions based on transaction prioritization
Module 2: Document Infrastructure Flows
The Purpose
Visualize your production environment through infrastructure flow mapping (IFM) and transaction profiling.
Kick-start the baseline process by breaking down transaction flows and identifying interdependencies.
Capture current-state baseline statistics.
Key Benefits Achieved
Improve clarity around the production environment through IFM and transaction profiling.
Create a common framework and knowledgebase for all members of the IT team.
Establish the current-state performance baseline.
Activities:
Outputs:
2.1
Execute infrastructure flow mapping.
Completed infrastructure flow diagrams for key business transactions
2.2
Execute transaction profiling.
Completed transaction profiles for key business transactions
2.3
Capture baseline statistics.
Completed current-state baseline metrics by referencing the Transaction Impact Analysis Tool
Module 3: Leverage Baseline Insights and Plan Next Steps
The Purpose
Determine additional projects that can benefit from the performance baseline.
Determine target-state baseline requirements.
Assess the gap between the current and target performance metrics.
Key Benefits Achieved
Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
Engage the production team and outline business requirements for the target baseline.
Determine the current performance gap.
Activities:
Outputs:
3.1
Document planned next steps in the Insight Handbook.
Completed Insight Handbook
3.2
Discuss desired-state performance metrics.
Documented desired-state metrics in the Transaction Impact Analysis Tool
3.3
Analyze the gap between current and desired transaction statistics.
Documented gap analysis in the Transaction Impact Analysis Tool
Module 4: Determine Go/No-Go Decision
The Purpose
Leverage the gap analysis and determine the go/no-go decision for additional performance management investments.
Create a business case to justify and demonstrate the benefits of additional performance management.
Communicate baseline insights and project next steps to management.
Key Benefits Achieved
Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
Completed business case document to justify the value of performance management.
Align needs and expectations through the Executive Presentation.
Activities:
Outputs:
4.1
Complete phase 3 of the Transaction Impact Analysis Tool.
Completed Transaction Impact Analysis Tool
4.2
Complete the business case for additional performance management investments.
Craft a business case that outlines the quantitative and qualitative benefits of performance management
4.3
Communicate with all stakeholders regarding baseline insights and project next steps.
Create an executive communication document that summaries progress to date and outlines future endeavors
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