Establish a Program to Enable Effective Performance Monitoring

Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.

Onsite Workshop

Ninety-five percent of IT shops do not have full visibility into their production environment. As a result, when performance issues occur organizations struggle to establish a streamlined process to resolve the problem. This can include:

  • IT staff are forced to spend the majority of their time troubleshooting and responding to lower value incidents.
  • Over- or under-provisioning of capacity due to inability to foresee future capacity requirements from business requirements.
  • Immediate customer impact as performance issues cause direct damage to the bottom-line and goodwill.

Effective performance management will allow an organization to:

  • Reduce the time spent troubleshooting common performance issues and focus on high-value strategic initiatives.
  • Optimize capacity planning and ensure that the business is supported throughout the business cycle.
  • Enhance customer satisfaction by reducing disturbances and grief due to downtime.

Module 1: Determine Transaction Criticality

The Purpose

  • Determine critical business transactions.
  • Establish a scoring criteria to evaluate each transaction at an enterprise-wide level.
  • Determine the relative criticality of each transaction.

Key Benefits Achieved

  • Prioritized list of critical transactions.
  • Identified area of focus for the performance management pilot.
  • Documented transaction dependencies.

Activities: Outputs:
1.1 Create a project charter for the performance management pilot.
  • Completed project charter for performance management
1.2 Determine critical business transactions.
  • Document key business transactions in the Transaction Impact Analysis Tool
1.3 Establish scoring criteria.
  • Modify scoring criteria in the Transaction Impact Analysis Tool
1.4 Analyze and prioritize each transaction.
  • Establish performance management pilot transactions based on transaction prioritization

Module 2: Document Infrastructure Flows

The Purpose

  • Visualize your production environment through infrastructure flow mapping (IFM) and transaction profiling.
  • Kick-start the baseline process by breaking down transaction flows and identifying interdependencies.
  • Capture current-state baseline statistics.

Key Benefits Achieved

  • Improve clarity around the production environment through IFM and transaction profiling.
  • Create a common framework and knowledgebase for all members of the IT team.
  • Establish the current-state performance baseline.

Activities: Outputs:
2.1 Execute infrastructure flow mapping.
  • Completed infrastructure flow diagrams for key business transactions
2.2 Execute transaction profiling.
  • Completed transaction profiles for key business transactions
2.3 Capture baseline statistics.
  • Completed current-state baseline metrics by referencing the Transaction Impact Analysis Tool

Module 3: Leverage Baseline Insights and Plan Next Steps

The Purpose

  • Determine additional projects that can benefit from the performance baseline.
  • Determine target-state baseline requirements.
  • Assess the gap between the current and target performance metrics.

Key Benefits Achieved

  • Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
  • Engage the production team and outline business requirements for the target baseline.
  • Determine the current performance gap.

Activities: Outputs:
3.1 Document planned next steps in the Insight Handbook.
  • Completed Insight Handbook
3.2 Discuss desired-state performance metrics.
  • Documented desired-state metrics in the Transaction Impact Analysis Tool
3.3 Analyze the gap between current and desired transaction statistics.
  • Documented gap analysis in the Transaction Impact Analysis Tool

Module 4: Determine Go/No-Go Decision

The Purpose

  • Leverage the gap analysis and determine the go/no-go decision for additional performance management investments.
  • Create a business case to justify and demonstrate the benefits of additional performance management.
  • Communicate baseline insights and project next steps to management.

Key Benefits Achieved

  • Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
  • Completed business case document to justify the value of performance management.
  • Align needs and expectations through the Executive Presentation.

Activities: Outputs:
4.1 Complete phase 3 of the Transaction Impact Analysis Tool.
  • Completed Transaction Impact Analysis Tool
4.2 Complete the business case for additional performance management investments.
  • Craft a business case that outlines the quantitative and qualitative benefits of performance management
4.3 Communicate with all stakeholders regarding baseline insights and project next steps.
  • Create an executive communication document that summaries progress to date and outlines future endeavors

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