Engineer Your Event Management Process
Track monitored events purposefully and respond effectively.
Book This Workshop
Having a poor event management practice may lead to:
- Tracking too many events and alerts across multiple tools slows effective response
- Misunderstood events and alerts with no correlated action
- Low signal to noise ratio with tracked events
Having a well-scoped and defined event management practice will lead to:
- Faster response times to potential incidents
- Faster response times to find incident root causes
- Better understanding of your system configuration and environment
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Situate Event Management in Your Service Management Environment
The Purpose
- Determine goals and challenges for event management and set the scope to business-critical systems.
Key Benefits Achieved
- Defined system scope of Event Management
- Roles and responsibilities defined
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | List your goals and challenges |
|
| 1.2 | Monitoring and event management RACI |
|
| 1.3 | Abbreviated business impact analysis |
|
Module 2: Define Your Event Management Scope
The Purpose
- Define your in-scope configuration items and their operational conditions
Key Benefits Achieved
- Operational conditions, related CIs and dependencies, and CI thresholds defined
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Define operational conditions for systems |
|
| 2.2 | Define related CIs and dependencies |
|
| 2.3 | Define conditions for CIs |
|
| 2.4 | Perform root-cause analysis for complex condition relationships |
|
| 2.5 | Set thresholds for CIs |
|
Module 3: Define Thresholds and Actions
The Purpose
- Pre-define actions for every monitored event
Key Benefits Achieved
- Thresholds and actions tied to each monitored event
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Set thresholds to monitor |
|
| 3.2 | Add actions and handoffs to event management |
|
Module 4: Start Monitoring and Implement Event Management
The Purpose
- Effectively implement event management
Key Benefits Achieved
- Establish an event management roadmap for implementation and continual improvement
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Define your data policy for event management |
|
| 4.2 | Identify areas for improvement and establish an implementation plan |
|