Empower Members Through Digital Engagement
Actively engage citizens and create meaningful interactions with a digital strategy.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Tribal nations are currently implementing digital in a disjointed and ad hoc manner that makes it difficult to plan and strategize.
- IT is approached after the project is already underway and it was determined that digitizing was necessary.
- There is no cohesive engagement with impacted citizens to ensure proper alignment.
- IT processes and capabilities are not actively considered, setting the strategy and its initiatives up for unnecessary challenges.
When a digital strategy is created and implemented it can lead to greater success:
- IT and the tribal nation are aligned.
- Stakeholder input from external and internal groups is considered and actively acknowledged to ensure adoption from impacted members.
- Analyze what type of digital strategy domain initiative you nation is prepared to create and implement.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Determine Connectivity and Context
The Purpose
- Ensure that there is strong digital inclusion among your membership so that the digital strategy initiatives can be used and successful.
- Create a digital strategy working group.
- Begin to determine the context in which the digital strategy will be created.
Key Benefits Achieved
- Assessed and addressed your nation’s digital divide
- Identified a group of committed individuals who can provide constant and constructive feedback throughout the digital strategy preparation process
- Determined a clear context for the strategy
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Identify your tribal nation’s digital divide. |
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| 1.2 | Create a formalized digital strategy working group. |
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| 1.3 | Complete the IT SWOT analysis. |
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| 1.4 | Complete the tribal nation SWOT analysis. |
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Module 2: Identify Key Value Streams and Capabilities
The Purpose
- Complete a PESTLE analysis.
- Create a customized Tribal Nation Reference Architecture.
Key Benefits Achieved
- Understanding of the external factors that will influence and impact your strategy
- A clearly defined reference architecture that provides insight how your tribal nation delivers value and which capabilities and processes can best support value generation
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Complete a PESTLE analysis. |
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| 2.2 | Customize the Tribal Nation Reference Architecture. |
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Module 3: Map Customer Journeys
The Purpose
- Map the customer journey experience.
- Solicit feedback from internal stakeholders.
- Engage community members to gain their insight.
Key Benefits Achieved
- An understanding of how potential customers who will interact with the digital strategy initiative will be challenged or positively impacted by the experience
- Confirmation that the initiatives and challenges your working group has established are in alignment with other members of your nation
- Feedback from members within different communities of your nation
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Complete the journey mapping activity for each of the potentially impacted personas. |
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| 3.2 | Validate initiatives and challenges. |
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| 3.3 | Prepare the community meeting agenda. |
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Module 4: Analyze the Gaps and Prepare to Create Initiatives
The Purpose
- This module is intended to ensure that your tribal nation is prepared to move forward with initiatives within the digital strategy domains.
Key Benefits Achieved
- Active consideration of what is needed for digital strategy initiatives for each of the domains and guidance on which domains to pursue.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Analyze the digital strategy gaps. |
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