Effectively Acquire Infrastructure Services

Acquiring a service is like buying an experience. Don’t confuse the simplicity of buying hardware with buying an experience.

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Poor infrastructure service acquisition practices can be problematic:

  • The monthly spend can be quite high and the services are often critical to the organization.
  • The contracts are usually long-term and the switching costs are usually material to the organization.
  • Acquiring the wrong vendor and service can result in service disruptions, failure, and exorbitant costs.

An effective infrastructure service acquisition process will help you:

  • Acquire a vendor and solution that can meet your organization’s current and future requirements.
  • Avoid the costs of outgrowing your vendor before the contract expires.
  • Avoid buyer’s remorse.
  • Build a constructive and collaborative relationship with the vendor.

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Module 1: Develop the Procurement Strategy and Process

The Purpose

  • Establish procurement goals and success metrics.
  • Develop a projected acquisition timeline.
  • Establish the RFP approach and strategy.

Key Benefits Achieved

  • Defined acquisition approach and timeline.

Activities: Outputs:
1.1 Establish your acquisition goals.
  • Acquisition goals
1.2 Establish your success metrics.
  • Success metrics
1.3 Develop a projected acquisition timeline.
  • Acquisition timeline
1.4 Establish your RFP process and refine your RFP timeline.
  • RFP strategy and approach

Module 2: Gather Service Requirements

The Purpose

  • Gather requirements for services to build into the RFP.

Key Benefits Achieved

  • Gathered requirements.

Activities: Outputs:
2.1 Assess the current state.
  • Current State Assessment
2.2 Evaluate service requirements and targets.
  • Service requirements
2.3 Assess the gap and validate the service acquisition.
  • Validation of services being acquired and key processes that may need to change
2.4 Define requirements to input into the RFP.
  • Requirements to input into the RFP

Module 3: Develop the RFP

The Purpose

  • Build the RFP.

Key Benefits Achieved

  • RFP development.

Activities: Outputs:
3.1 Build the RFP requirement section.
  • Service requirements input into the RFP
3.2 Develop the rest of the RFP.
  • Completed RFP

Module 4: Review RFP Responses and Select a Vendor (Off-Site)

The Purpose

  • Review RFP responses to select the best solution for the acquisition.

Key Benefits Achieved

  • Vendor selected.

Activities: Outputs:
4.1 Manage vendor questions regarding the RFP.
  • Managed RFP activities
4.2 Review RFP responses and shortlist the vendors.
  • Imperceptive scoring of RFP responses and ranking of vendors
4.3 Conduct additional due diligence on the vendors.
  • Additional due diligence and further questions for the vendor
4.4 Select a vendor.
  • Selected vendor

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