Monitor IT Employee Experience

Quickly respond to negative changes in IT employee perception.


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Improving employee engagement in IT:

  • Can feel like a guessing game.
  • Can be difficult when company policies are out of your hands.
  • Can be expensive and ineffective.

Info-Tech’s employee experience tools and methodology:

  • Equip you with a convenient online dashboard to keep a pulse on the experiences that build up to employee engagement.
  • Empower you to evaluate your team’s engagement and choose effective solutions based on the results.
  • Make it easy for you to establish an open dialogue around engagement with your team.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Module 1: Launch the EXM

The Purpose

  • Set up the EXM and collect a few months of data to build on during the workshop.

Key Benefits Achieved

  • Arm yourself with an index of employee experience and candid feedback from your team to use as a starting point for your engagement program.

Activities: Outputs:
1.1 Identify EXM use case.
1.2 Identify engagement program goals and obstacles.
  • Defined engagement goals.
1.3 Launch EXM.
  • EXM online dashboard with three months of results.

Module 2: Explore Engagement

The Purpose

  • To understand the current state of engagement and prepare to discuss the drivers behind it with your staff.

Key Benefits Achieved

  • Empower your leadership team to take charge of their own team's engagement.

Activities: Outputs:
2.1 Review EXM results to understand employee experience.
2.2 Finalize focus group agendas.
  • Customized focus group agendas.
2.3 Train managers.

Module 3: Hold Employee Focus Groups

The Purpose

  • Establish an open dialogue with your staff to understand what drives their engagement.

Key Benefits Achieved

  • Understand where in your team’s experience you can make the most impact as an IT leader.

Activities: Outputs:
3.1 Identify priority drivers.
  • Summary of focus groups results
3.2 Identify engagement KPIs.
  • Identified engagement initiatives.
3.3 Brainstorm engagement initiatives.
3.4 Vote on initiatives within teams.

Module 4: Select and Plan Initiatives

The Purpose

  • Learn the characteristics of successful engagement initiatives and build execution plans for each.

Key Benefits Achieved

  • Choose initiatives with the greatest impact on your team’s engagement, and ensure you have the necessary resources for success.

Activities: Outputs:
4.1 Select engagement initiatives with IT leadership.
4.2 Discuss and decide on the top five engagement initiatives.
4.3 Create initiative project plans.
4.4 Build detailed project plans.
  • Engagement project plans.
4.5 Present project plans.
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