Drive IT Performance by Monitoring Employee Experience

Harness day-to-day experiences for lasting employee engagement.

Onsite Workshop

Improving employee engagement in IT:

  • Can feel like a guessing game.
  • Can be difficult when company policies are out of your hands.
  • Can be expensive and ineffective.

Info-Tech’s employee experience tools and methodology:

  • Equip you with a convenient online dashboard to keep a pulse on the experiences that build up to employee engagement.
  • Empower you to evaluate your team’s engagement and choose effective solutions based on the results.
  • Make it easy for you to establish an open dialogue around engagement with your team.

Module 1: Launch the EXM

The Purpose

  • Set up the EXM and collect a few months of data to build on during the workshop.

Key Benefits Achieved

  • Arm yourself with an index of employee experience and candid feedback from your team to use as a starting point for your engagement program.

Activities: Outputs:
1.1 Identify EXM use case.
1.2 Identify engagement program goals and obstacles.
  • Defined engagement goals.
1.3 Launch EXM.
  • EXM online dashboard with three months of results.

Module 2: Explore Engagement

The Purpose

  • To understand the current state of engagement and prepare to discuss the drivers behind it with your staff.

Key Benefits Achieved

  • Empower your leadership team to take charge of their own team's engagement.

Activities: Outputs:
2.1 Review EXM results to understand employee experience.
2.2 Finalize focus group agendas.
  • Customized focus group agendas.
2.3 Train managers.

Module 3: Hold Employee Focus Groups

The Purpose

  • Establish an open dialogue with your staff to understand what drives their engagement.

Key Benefits Achieved

  • Understand where in your team’s experience you can make the most impact as an IT leader.

Activities: Outputs:
3.1 Identify priority drivers.
  • Summary of focus groups results
3.2 Identify engagement KPIs.
  • Identified engagement initiatives.
3.3 Brainstorm engagement initiatives.
3.4 Vote on initiatives within teams.

Module 4: Select and Plan Initiatives

The Purpose

  • Learn the characteristics of successful engagement initiatives and build execution plans for each.

Key Benefits Achieved

  • Choose initiatives with the greatest impact on your team’s engagement, and ensure you have the necessary resources for success.

Activities: Outputs:
4.1 Select engagement initiatives with IT leadership.
4.2 Discuss and decide on the top five engagement initiatives.
4.3 Create initiative project plans.
4.4 Build detailed project plans.
  • Engagement project plans.
4.5 Present project plans.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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