Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.


Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

A segmented or non-existent approach to quality management can lead to:

  • Dissatisfied business stakeholders.
  • Low quality outcomes, high defect levels, and unstable systems.
  • Less time available to innovate and improve current service and project delivery.
  • Staff who lack accountability for their own work.

A fit-for-purpose approach to quality management can lead to:

  • A clear understanding of your organization’s definition of “high quality.”
  • Improved ability to innovate, complete projects, develop applications, and deliver service.
  • Increased satisfaction with the quality of IT.
  • Lower cost of quality.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Module 1: Position Your Program

The Purpose

  • Create a quality center of excellence to lead and support quality initiatives.
  • Position your quality program to meet the needs of your business.
  • Develop clear targets and create a roadmap to achieve your vision. 

Key Benefits Achieved

  • Defined Center of Excellence roles & responsibilities.
  • A firm vision for your program with clearly outlined targets.
  • A plan for improvements to show dedication to the program and create accountability. 

Activities: Outputs:
1.1 Identify current quality maturity.
  • Completed Maturity Assessment
1.2 Craft vision and mission.
1.3 Define scope.
1.4 Determine goals and objectives.
1.5 Specify metrics and critical success factors.
1.6 Develop quality principles.
  • Completed Project Charter
1.7 Create action plan.
  • Completed Quality Roadmap

Module 2: Build Your Program

The Purpose

  • Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.

Key Benefits Achieved

  • Defined standards for the quality program.
  • General templates to be used to unify quality throughout IT. 

Activities: Outputs:
2.1 Define quality policy, procedures, and guidelines.
  • Quality Policy
2.2 Define your standard Quality Plan.
  • Standard Quality Plan Template
2.3 Define your standard Quality Review Document.
  • Standard Quality Review Template
2.4 Develop your Standard Quality Management Dashboard.
  • Standard Quality Dashboard

Module 3: Implement Your Program

The Purpose

  • Launch the program and begin quality improvement.

Key Benefits Achieved

  • Perform a readiness assessment to ensure your organization is ready to launch its quality program.
  • Create a communication plan to ensure constant and consistent communication throughout implementation. 

Activities: Outputs:
3.1 Assess organizational readiness.
  • Completed Readiness Assessment
3.2 Create a communication plan.
  • Completed Communication Plan

Module 4: Operate Your Program

The Purpose

  • Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
  • Initiate ongoing monitoring and reporting processes to enable continuous improvement.  

Key Benefits Achieved

  • Quality plans for each practice area aligned with the overall quality program.
  • Periodic quality reviews to ensure plans are being acted upon.
  • Methodology for implementing corrective measures to ensure quality expectations are met.

Activities: Outputs:
4.1 Perform a quality management satisfaction survey.
  • Completed Satisfaction Surveys
4.2 Complete a practice area assessment.
  • Practice Area Assessments
4.3 Facilitate the creation of practice area quality plans.
  • Quality Plans (for each practice area)
4.4 Populate quality dashboards.
4.5 Perform quality review(s).
  • Quality Reviews (for each practice area)
4.6 Address issues with corrective and preventative measures.
4.7 Devise a plan for improvement.
  • Quality Improvement Plan
4.8 Report on quality outcomes.
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019