Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.

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A segmented or non-existent approach to quality management can lead to:

  • Dissatisfied business stakeholders.
  • Low quality outcomes, high defect levels, and unstable systems.
  • Less time available to innovate and improve current service and project delivery.
  • Staff who lack accountability for their own work.

A fit-for-purpose approach to quality management can lead to:

  • A clear understanding of your organization’s definition of “high quality.”
  • Improved ability to innovate, complete projects, develop applications, and deliver service.
  • Increased satisfaction with the quality of IT.
  • Lower cost of quality.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Position Your Program

The Purpose

  • Create a quality center of excellence to lead and support quality initiatives.
  • Position your quality program to meet the needs of your business.
  • Develop clear targets and create a roadmap to achieve your vision. 

Key Benefits Achieved

  • Defined Center of Excellence roles & responsibilities.
  • A firm vision for your program with clearly outlined targets.
  • A plan for improvements to show dedication to the program and create accountability. 

Activities: Outputs:
1.1 Identify current quality maturity.
  • Completed Maturity Assessment
1.2 Craft vision and mission.
1.3 Define scope.
1.4 Determine goals and objectives.
1.5 Specify metrics and critical success factors.
1.6 Develop quality principles.
  • Completed Project Charter
1.7 Create action plan.
  • Completed Quality Roadmap

Module 2: Build Your Program

The Purpose

  • Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.

Key Benefits Achieved

  • Defined standards for the quality program.
  • General templates to be used to unify quality throughout IT. 

Activities: Outputs:
2.1 Define quality policy, procedures, and guidelines.
  • Quality Policy
2.2 Define your standard Quality Plan.
  • Standard Quality Plan Template
2.3 Define your standard Quality Review Document.
  • Standard Quality Review Template
2.4 Develop your Standard Quality Management Dashboard.
  • Standard Quality Dashboard

Module 3: Implement Your Program

The Purpose

  • Launch the program and begin quality improvement.

Key Benefits Achieved

  • Perform a readiness assessment to ensure your organization is ready to launch its quality program.
  • Create a communication plan to ensure constant and consistent communication throughout implementation. 

Activities: Outputs:
3.1 Assess organizational readiness.
  • Completed Readiness Assessment
3.2 Create a communication plan.
  • Completed Communication Plan

Module 4: Operate Your Program

The Purpose

  • Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
  • Initiate ongoing monitoring and reporting processes to enable continuous improvement.  

Key Benefits Achieved

  • Quality plans for each practice area aligned with the overall quality program.
  • Periodic quality reviews to ensure plans are being acted upon.
  • Methodology for implementing corrective measures to ensure quality expectations are met.

Activities: Outputs:
4.1 Perform a quality management satisfaction survey.
  • Completed Satisfaction Surveys
4.2 Complete a practice area assessment.
  • Practice Area Assessments
4.3 Facilitate the creation of practice area quality plans.
  • Quality Plans (for each practice area)
4.4 Populate quality dashboards.
4.5 Perform quality review(s).
  • Quality Reviews (for each practice area)
4.6 Address issues with corrective and preventative measures.
4.7 Devise a plan for improvement.
  • Quality Improvement Plan
4.8 Report on quality outcomes.
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