Develop an IT Infrastructure Services Playbook
Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.
Onsite Workshop
Don’t rely on a software tool alone to improve infrastructure service delivery:
- It is expensive and time consuming to deploy.
- It difficult to maintain and requires dedicated staff.
- It will quickly become obsolete if it doesn’t support a solid process.
Build a services playbook that:
- Standardizes high-demand infrastructure services.
- Is quick to create and update.
- Is simple to understand and contains key process information.
Module 1: Define and Prioritize Infrastructure Services
The Purpose
Define and prioritize infrastructure services.
Key Benefits Achieved
Identify candidate services for the Playbook.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Define the services you own. |
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| 1.2 | Prioritize infrastructure services. |
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Module 2: Build the Infrastructure Services Playbook
The Purpose
Build workflows and an infrastructure services playbook.
Key Benefits Achieved
Produce a draft infrastructure services playbook.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Design workflow for service delivery. |
|
| 2.2 | Add steps and requirements to the Services Playbook. |
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Module 3: Identify Costs and Mature Service Delivery Capabilities
The Purpose
- Identify costs and mature service delivery capabilities.
Key Benefits Achieved
- Build an infrastructure service rate sheet.
- Define next steps for infrastructure service capabilities.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Optimize infrastructure cost estimates. |
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| 3.2 | Mature your I&O organization into a service broker. |
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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