Latest Research

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

Book This Workshop

Don’t rely on a software tool alone to improve infrastructure service delivery:

  • It is expensive and time consuming to deploy.
  • It difficult to maintain and requires dedicated staff.
  • It will quickly become obsolete if it doesn’t support a solid process.

Build a services playbook that:

  • Standardizes high-demand infrastructure services.
  • Is quick to create and update.
  • Is simple to understand and contains key process information.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book Now

Member Rating

Overall Impact

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

Module 1: Define and Prioritize Infrastructure Services

The Purpose

Define and prioritize infrastructure services.

Key Benefits Achieved

Identify candidate services for the Playbook.

Activities: Outputs:
1.1 Define the services you own.
  • Affinity map of infrastructure services
1.2 Prioritize infrastructure services.
  • Service pain points and root causes
  • A list of high-demand infrastructure services

Module 2: Build the Infrastructure Services Playbook

The Purpose

Build workflows and an infrastructure services playbook.

Key Benefits Achieved

Produce a draft infrastructure services playbook.

Activities: Outputs:
2.1 Design workflow for service delivery.
  • Documented service workflows
2.2 Add steps and requirements to the Services Playbook.
  • Infrastructure Services Playbook

Module 3: Identify Costs and Mature Service Delivery Capabilities

The Purpose

  • Identify costs and mature service delivery capabilities.

Key Benefits Achieved

  • Build an infrastructure service rate sheet.
  • Define next steps for infrastructure service capabilities.

Activities: Outputs:
3.1 Optimize infrastructure cost estimates.
  • Service Rate Sheet
3.2 Mature your I&O organization into a service broker.
  • Master list of infrastructure services
  • Action plan for Playbook implementation
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019