Develop an Availability and Capacity Management Plan

Manage capacity to increase uptime and reduce costs.

Onsite Workshop

Lack of good capacity management results in:

  • Increased costs
  • Reduced availability
  • Constant firefighting
  • Tension between infrastructure and other business units
  • Infrastructure being seen as a “black hole” cost center

Good capacity management results in:

  • Reduced costs
  • Increased availability
  • Better working relationships between infrastructure and business stakeholders
  • Infrastructure delivering value to the business

Module 1: Conduct a Business Impact Analysis

The Purpose

  • Determine the most important IT services for the business.

Key Benefits Achieved

  • Understand which services to prioritize for ensuring availability.

Activities: Outputs:
1.1 Create a scale to measure different levels of impact.
  • RTOs/RPOs
1.2 Evaluate each service by its potential impact.
  • List of gold systems
1.3 Assign a criticality rating based on the costs of downtime.
  • Criticality matrix

Module 2: Establish Visibility Into Core Systems

The Purpose

  • Monitor and measure usage metrics of key systems.

Key Benefits Achieved

  • Capture and correlate data on business activity with infrastructure capacity usage.

Activities: Outputs:
2.1 Define your monitoring strategy.
  • RACI chart
2.2 Implement your monitoring tool/aggregator.
  • Capacity/availability monitoring strategy

Module 3: Develop a Plan to Project Future Needs

The Purpose

  • Determine how to project future capacity usage needs for your organization.

Key Benefits Achieved

  • Data-based, systematic projection of future capacity usage needs.

Activities: Outputs:
3.1 Analyze historical usage trends.
  • Plan for soliciting future needs
3.2 Interface with the business to determine needs.
3.3 Develop a plan to combine these two sources of truth.
  • Future needs

Module 4: Identify and Mitigate Risks

The Purpose

  • Identify potential risks to capacity and availability.
  • Develop strategies to ameliorate potential risks.

Key Benefits Achieved

  • Proactive approach to capacity that addresses potential risks before they impact availability.

Activities: Outputs:
4.1 Identify capacity and availability risks.
  • List of risks
4.2 Determine strategies to address risks.
  • List of strategies to address risks
4.3 Populate and review completed capacity plan.
  • Completed capacity plan

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