Develop a Virtual CIO Service Offering

Elevate your IT service from trusted technology operator to strategic technology partner.

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You are struggling to find valuable work.

  • IT Consultants are constantly hunting for their next engagements
  • MSPs are challenged with being seen as anything more than custodians of the network and its systems

The IT Leader's role is indeed well-defined, which leaves no reason why it can't be offered as a service.

  • Use our research to determine the specific activities and deliverables needed to refine your virtual CIO offering.
  • Standardize these activities and deliverables in order to scale the delivery and make it easier to sell.

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Module 1: Service Decision

The Purpose

  • The purpose of this module is to reaffirm what a virtual CIO engagement is to the customer. Who is the customer, and what are their needs? And does your organization have all the capabilities needed to deliver on those needs?

Key Benefits Achieved

  • A true understanding of what virtual CIO is, what it is not, and whether the organization has the internal capacity to deliver on this. A realization of other advisory engagements the firm is equipped to offer.

Activities: Outputs:
1.1 Virtual CIO Service Assessment
  • Virtual CIO Service Assessment Results

Module 2: Service Design

The Purpose

  • The purpose of this module is to design the virtual CIO service using service design activities that clarify who your customer is, what their challenges are, and how you will resolve them.
  • The activity is aided by the use of the most common challenges and the resolutions we’ve assembled in our research and member interactions.

Key Benefits Achieved

  • A true understanding of one or more customer avatars, and their unique problems and desired outcomes.
  • A mapping of specifically how your offering will resolve the customer’s problems and provide those outcomes.

Activities: Outputs:
2.1 Service Design – Problem Canvas
  • Completed Service Design Canvas
2.2 Service Design – Solution Canvas

Module 3: Service Definition

The Purpose

  • The purpose of this module is to scope and define each of the specific activities resulting from the service design.

Key Benefits Achieved

  • An opportunity to add any missing pieces to the engagement by comparing the virtual CIO service offering against our management and governance framework.
  • Standardization of all set activities, defined in a way that they can be delivered consistently amongst all your current or future staff.
  • A chance to evaluate the full scope of the offering to determine if it is too large or too small in nature.

Activities: Outputs:
3.1 Virtual CIO Service Definition
  • Virtual CIO Service Definition Table

Module 4: Service Description

The Purpose

  • The purpose of this module is to fully describe and document the service offering in long form.

Key Benefits Achieved

  • Articulation of the key benefits, use cases, typical delivery and customer journey, and customer obligations.
  • A source of truth that describes the full scope of the service offering to your sales staff, your delivery staff, and your customers.

Activities: Outputs:
4.1 Virtual CIO Service Description
  • Virtual CIO Service Description Document
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