Design a Service Catalog That Drives Insight and Innovation
Cut the complexity and transform your service catalog from a static list into a strategic hub.
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Most service catalogs are outdated, hard to navigate, and built from an IT-centric perspective, which leads to:
- Low adoption.
- Rising ticket volumes.
- Poor digital experience.
- Lack of readiness for automation and AI agentification.
Info-Tech’s fully developed service catalog, complete with standard IT service examples takes the heavy life out of designing an effective service catalog:
- Present tailored menus customized to your audience.
- Deliver actionable service insights to your decision makers to improve service outcomes and demonstrate IT value.
- Use proven methods to ensure your catalog remains current, widely adopted and actively supported.
- Future-proof you catalog for automation and AI agentification.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Design Your Basic Service Catalog
The Purpose
Clarify your service catalog’s purpose and complete your customize service catalog.
Key Benefits Achieved
After the first day you will have a fully functioning service catalog design ready to create customized menu views for your customers and derive actionable insights from.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Clarify your service catalog’s purpose. |
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| 1.2 | Design your basic service catalog. |
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| 1.3 | Add finishing touches to your service catalog. |
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Module 2: Create Menus and Derive Insights
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Review and validate menus views. |
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| 2.2 | Derive insights from your basic service catalog. |
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Module 3: Derive Deeper Insights With Advanced Catalog Design
The Purpose
Prepare the service catalog to derive deeper insights using portfolio-level fields.
Key Benefits Achieved
Advanced actionable insights.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Prepare your service catalog for portfolio level insights (validate new fields). |
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| 3.2 | Derive portfolio level insights using guidance and examples to correlate data. |
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Module 4: Identify Catalog Supports and Prepare to Market the Catalog
The Purpose
Ensure the service catalog is embedded into the organization, integrated into ITSM processes, and has a supportive ecosystem to ensure its long-term viability.
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Strengthen your service catalog through integration and support (identify other ITSM connections, capabilities, governance), commit to a continuous improvement mindset, and build a roadmap. |
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| 4.2 | Prepare to market the catalog with your message and a strategy document. |
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