Putting the customer at the center of digital transformation.
Onsite Workshop
Uncoordinated efforts for initiatives within organizational siloes:
Fail to improve the stakeholder experience on end-to-end journeys.
Do not yield sticky improvements that continue to reap rewards long after the initiative has been put in place.
Establishing a digital operating model around end-to-end journeys will help you:
Increase customer satisfaction with your products and services.
Move the needle on critical KPIs for the business.
Increase employee satisfaction with your internal processes.
Shorten time-to-market for new products and features.
Module 1: Which Journeys Should I Transform First?
The Purpose
Identify the core journeys within the organization.
Prioritize the journey set.
Select one or two journeys as lighthouse.
Key Benefits Achieved
Informed decision on lighthouse selection.
Draft roadmap with broader journey set that acts as a “north star” for future transformation efforts.
Activities:
Outputs:
1.1
Identify critical journeys.
Taxonomy of journeys.
1.2
Prioritize journeys.
One or two journeys identified for lighthouse initiatives.
Roadmap with broader journey set.
Module 2: Which Team Is Right for Transformation?
The Purpose
Identify the right composition of the team, including roles and responsibilities.
Establish reporting structure and incentives for the team.
Identify the skills required for lighthouse.
Create a training plan.
Key Benefits Achieved
Defined set of roles and responsibilities.
Aligned reporting and incentive structure.
Plan to address skill gap within the team.
Activities:
Outputs:
2.1
Assign cross-functional, autonomous teams.
Multidisciplinary team structure, including roles and responsibilities for lighthouse.
Advisory council structure, including its decision-rights and responsibilities.
2.2
Identify talent and skills.
Skills for lighthouse.
Talent acquisition roadmap.
2.3
Create reporting structure and incentive plan.
Reporting structure for lighthouse.
Relevant KPIs for lighthouse.
Incentive structure of team based on KPIs.
2.4
Identify training plan.
Training curriculum.
Module 3: Which Critical Processes and Governance Structure Are Required for the Team?
The Purpose
Establish critical processes and governance structure required for the team.
Key Benefits Achieved
Right-sized processes and governance structure for the team.
Activities:
Outputs:
3.1
Agile delivery model.
Understanding of Agile methodology through a simulation.
Introduction to journey mapping.
3.2
VC-style budgeting.
Budgeting process.
3.3
Proactive change management.
Change management process.
3.4
Backlog and roadmap prioritization.
Backlog and roadmap prioritization process.
3.5
Management through KPIs.
Management processes based on metrics and real-time operational reports.
3.6
Frequent customer feedback.
Mechanisms for soliciting stakeholder feedback.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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