Create an IT View of the Service Catalog
Unlock the full value of your service catalog with technical components.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Without proper documentation of the people, processes, and technologies required to deliver a service, IT organizations:
- Are slow to assess the impact of changes
- Struggle to quickly identify sources of service delivery failure
- Cannot establish service-based costing
- Fail to articulate the value the department delivers to business leaders
Proper documentation of the people, processes, and technologies required to deliver a service will:
- Increase IT’s ability to assess the impact of changes, make informed decisions, and mitigate change-related risks
- Help IT respond to incidents and problems in the IT environment with more agility due to reduced diagnosis time for issues
- Bring transparency to how services are delivered
- Better articulate IT’s capabilities and strengthen IT-business alignment
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Launch the Project
The Purpose
- Build a foundation to kick off the project.
Key Benefits Achieved
- A carefully selected team of project participants.
- Identified stakeholders and metrics.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Create a communication plan |
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| 1.2 | Complete the training deck |
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Module 2: Identify Service-Specific Technologies and Underpinning Technologies
The Purpose
- Determine the technologies that support the user-facing services.
Key Benefits Achieved
- Understanding of what is required to run a service.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Determine service-specific technology categories |
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| 2.2 | Identify service-specific technologies |
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| 2.3 | Determine underpinning technologies |
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Module 3: Identify People and Processes
The Purpose
- Discover the roles and responsibilities required to deliver each user-facing service.
Key Benefits Achieved
- Understanding of what is required to deliver each user-facing service.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Determine roles required to deliver services based on organizational structure |
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| 3.2 | Document the services |
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Module 4: Complete the Service Definition Chart and Visual Diagrams
The Purpose
- Create a central hub (database) of all the technical components required to deliver a service.
Key Benefits Achieved
- Single source of information where IT can see what is required to deliver each service.
- Ability to leverage the extended catalog to benefit the organization.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Document all the previous steps in the service definition chart and visual diagrams |
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| 4.2 | Review service definition with team and subject matter experts |
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