Create an IT View of the Service Catalog

Unlock the full value of your service catalog with technical components.

Onsite Workshop

Without proper documentation of the people, processes, and technologies required to deliver a service, IT organizations:

  • Are slow to assess the impact of changes
  • Struggle to quickly identify sources of service delivery failure
  • Cannot establish service-based costing
  • Fail to articulate the value the department delivers to business leaders

Proper documentation of the people, processes, and technologies required to deliver a service will:

  • Increase IT’s ability to assess the impact of changes, make informed decisions, and mitigate change-related risks
  • Help IT respond to incidents and problems in the IT environment with more agility due to reduced diagnosis time for issues
  • Bring transparency to how services are delivered
  • Better articulate IT’s capabilities and strengthen IT-business alignment

Module 1: Launch the Project

The Purpose

  • Build a foundation to kick off the project.

Key Benefits Achieved

  • A carefully selected team of project participants.
  • Identified stakeholders and metrics.

Activities: Outputs:
1.1 Create a communication plan
  • Project charter
1.2 Complete the training deck
  • Understanding of the process used to complete the definitions

Module 2: Identify Service-Specific Technologies and Underpinning Technologies

The Purpose

  • Determine the technologies that support the user-facing services.

Key Benefits Achieved

  • Understanding of what is required to run a service.

Activities: Outputs:
2.1 Determine service-specific technology categories
  • Logical buckets of service-specific technologies makes it easier to identify them
2.2 Identify service-specific technologies
  • Identified technologies
2.3 Determine underpinning technologies
  • Identified underpinning services and technologies

Module 3: Identify People and Processes

The Purpose

  • Discover the roles and responsibilities required to deliver each user-facing service.

Key Benefits Achieved

  • Understanding of what is required to deliver each user-facing service.

Activities: Outputs:
3.1 Determine roles required to deliver services based on organizational structure
  • Mapped responsibilities to each user-facing service
3.2 Document the services
  • Completed service definition visuals

Module 4: Complete the Service Definition Chart and Visual Diagrams

The Purpose

  • Create a central hub (database) of all the technical components required to deliver a service.

Key Benefits Achieved

  • Single source of information where IT can see what is required to deliver each service.
  • Ability to leverage the extended catalog to benefit the organization.

Activities: Outputs:
4.1 Document all the previous steps in the service definition chart and visual diagrams
  • Completed service definition visual diagrams and completed catalog
4.2 Review service definition with team and subject matter experts

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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