Create a Winning BPI Playbook

Don’t waste your time focusing on the “as is.” Focus on the improvements and the “to be.”

Onsite Workshop

Fragmented and broken business processes can lead to:

  • Process inefficiencies, causing increased costs and resource strain

Business process improvement leads to:

  • Increase in capacity
  • Cost savings
  • High degree of return on investment

Module 1: Launch BPI

The Purpose

Launch the BPI project.

Key Benefits Achieved

Standard operating procedures for a BPI program.

Activities: Outputs:
1.1 Identify objectives for BPI.
  • Project Charter
1.2 Craft a problem statement.
  • Problem Statement
1.3 Identify the improvement target and define root-cause variables.

Module 2: Discover

The Purpose

Discover the process pain points and current state.

Key Benefits Achieved

  • Organization operating model
  • Current-state process map

Activities: Outputs:
2.1 Identify stakeholders and elicit requirements and pain points.
  • Stakeholder pain points
2.2 Gather process requirements.
  • Process requirements
2.3 Map the current state using BPMN and swim lanes.
  • Current-state process map
2.4 Identify the process pains, gains, and sustains.

Module 3: Analyze

The Purpose

Analyze the process.

Key Benefits Achieved

Identification of the root-cause formula and process inefficiencies.

Activities: Outputs:
3.1 Create a root-cause formula.
  • Root-cause formula
3.2 Analyze the current-state process diagram.
3.3 Perform a qualitative analysis.
  • Qualitative analysis
3.4 Create a data collection plan for a quantitative analysis.
  • Quantitative analysis data collection plan

Module 4: Design

The Purpose

Design the future state for the process.

Key Benefits Achieved

Solution options for the future state of the process.

Activities: Outputs:
4.1 Identify potential solution ideas.
  • Potential solution options
4.2 Cluster and refine ideas to generate solution options.
4.3 Identify the value-added steps in the process.

Module 5: Implement

The Purpose

Implement the improvements to the process.

Key Benefits Achieved

  • Improved process with a set of standard operating procedures.

Activities: Outputs:
5.1 Create a future-state process diagram.
  • Future-state process diagram
5.2 Create a plan for implementing process changes.
  • Implementation plan
5.3 Define the roles and responsibilities for the new process.
  • Process RACI chart
5.4 Create a plan to continuously monitor the new process.
  • Process owner for SOP

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