Create a Holistic IT Dashboard

Mature your IT department by measuring what matters.


Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

Without a holistic IT dashboard:

  • IT leaders find it difficult to know if everything within their mandate it being managed effectively.
  • Gaining visibility into the front lines without micromanaging is a challenge.
  • It is difficult to know what to measure and how to act on those measurements.

A holistic IT dashboard will help you:

  • Understand Info-Tech's Management and Governance Framework of processes that need to be managed.
  • Select and measure the KPIs that are most important to the organization's success.
  • Formulate an action plan that will drive up the maturity of your IT organization.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Module 1: Identify What to Measure (Offsite)

The Purpose

  • Determine the KPIs that matter to your organization.

Key Benefits Achieved

  • Identify organizational goals
  • Identify IT goals and their organizational goal alignment
  • Identify business pain points

Activities: Outputs:
1.1 Identify organizational goals.
1.2 Identify IT goals and organizational alignment.
1.3 Identify business pain points.
  • List of goals and pain points to create KPIs for

Module 2: Configure the Dashboard Tool (Onsite)

The Purpose

  • Learn how to configure and use the IT Management Dashboard.

Key Benefits Achieved

  • Configured IT dashboard
  • Initial IT scorecard report

Activities: Outputs:
2.1 Review metrics and KPI best practices.
2.2 Use the IT Metrics Library.
2.3 Select the KPIs for your organization.
  • Definition of KPIs to be used, data sources, and ownership
2.4 Use the IT Management Dashboard.
  • Configured IT dashboard

Module 3: Review and Develop the Action Plan

The Purpose

  • Learn how to review and plan actions based on the KPIs.

Key Benefits Achieved

  • Lead KPI review to actions to improve performance

Activities: Outputs:
3.1 Create the scorecard report.
  • Initial IT scorecard report
3.2 Interpret the results of the dashboard.
  • Action plan with initial actions
3.3 Use the IT Metrics Library to review suggested actions.

Module 4: Improve Your KPIs (Onsite)

The Purpose

  • Use your KPIs to drive performance.

Key Benefits Achieved

  • Improve your metrics program to drive effectiveness

Activities: Outputs:
4.1 Develop your action plan.
4.2 Execute the plan and tracking progress.
4.3 Develop new KPIs as your practice matures.
  • Understanding of how to develop new KPIs using the IT Metrics Library

Module 5: Next Steps and Wrap-Up (Offsite)

The Purpose

  • Ensure all documentation and plans are complete.

Key Benefits Achieved

  • Documented next steps

Activities: Outputs:
5.1 Complete IT Metrics Library documentation.
  • IT Metrics Library
5.2 Document decisions and next steps.
  • Action plan
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019