Create a Holistic IT Dashboard

Mature your IT department by measuring what matters.

Onsite Workshop

Without a holistic IT dashboard:

  • IT leaders find it difficult to know if everything within their mandate it being managed effectively.
  • Gaining visibility into the front lines without micromanaging is a challenge.
  • It is difficult to know what to measure and how to act on those measurements.

A holistic IT dashboard will help you:

  • Understand Info-Tech's Management and Governance Framework of processes that need to be managed.
  • Select and measure the KPIs that are most important to the organization's success.
  • Formulate an action plan that will drive up the maturity of your IT organization.

Module 1: Identify What to Measure (Offsite)

The Purpose

  • Determine the KPIs that matter to your organization.

Key Benefits Achieved

  • Identify organizational goals
  • Identify IT goals and their organizational goal alignment
  • Identify business pain points

Activities: Outputs:
1.1 Identify organizational goals.
1.2 Identify IT goals and organizational alignment.
1.3 Identify business pain points.
  • List of goals and pain points to create KPIs for

Module 2: Configure the Dashboard Tool (Onsite)

The Purpose

  • Learn how to configure and use the IT Management Dashboard.

Key Benefits Achieved

  • Configured IT dashboard
  • Initial IT scorecard report

Activities: Outputs:
2.1 Review metrics and KPI best practices.
2.2 Use the IT Metrics Library.
2.3 Select the KPIs for your organization.
  • Definition of KPIs to be used, data sources, and ownership
2.4 Use the IT Management Dashboard.
  • Configured IT dashboard

Module 3: Review and Develop the Action Plan

The Purpose

  • Learn how to review and plan actions based on the KPIs.

Key Benefits Achieved

  • Lead KPI review to actions to improve performance

Activities: Outputs:
3.1 Create the scorecard report.
  • Initial IT scorecard report
3.2 Interpret the results of the dashboard.
  • Action plan with initial actions
3.3 Use the IT Metrics Library to review suggested actions.

Module 4: Improve Your KPIs (Onsite)

The Purpose

  • Use your KPIs to drive performance.

Key Benefits Achieved

  • Improve your metrics program to drive effectiveness

Activities: Outputs:
4.1 Develop your action plan.
4.2 Execute the plan and tracking progress.
4.3 Develop new KPIs as your practice matures.
  • Understanding of how to develop new KPIs using the IT Metrics Library

Module 5: Next Steps and Wrap-Up (Offsite)

The Purpose

  • Ensure all documentation and plans are complete.

Key Benefits Achieved

  • Documented next steps

Activities: Outputs:
5.1 Complete IT Metrics Library documentation.
  • IT Metrics Library
5.2 Document decisions and next steps.
  • Action plan

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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