Create a Holistic IT Dashboard
Mature your IT department by measuring what matters.
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Without a holistic IT dashboard:
- IT leaders find it difficult to know if everything within their mandate it being managed effectively.
- Gaining visibility into the front lines without micromanaging is a challenge.
- It is difficult to know what to measure and how to act on those measurements.
A holistic IT dashboard will help you:
- Understand Info-Tech's Management and Governance Framework of processes that need to be managed.
- Select and measure the KPIs that are most important to the organization's success.
- Formulate an action plan that will drive up the maturity of your IT organization.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify What to Measure (Offsite)
The Purpose
- Determine the KPIs that matter to your organization.
Key Benefits Achieved
- Identify organizational goals
- Identify IT goals and their organizational goal alignment
- Identify business pain points
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Identify organizational goals. |
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| 1.2 | Identify IT goals and organizational alignment. |
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| 1.3 | Identify business pain points. |
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Module 2: Configure the Dashboard Tool (Onsite)
The Purpose
- Learn how to configure and use the IT Management Dashboard.
Key Benefits Achieved
- Configured IT dashboard
- Initial IT scorecard report
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Review metrics and KPI best practices. |
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| 2.2 | Use the IT Metrics Library. |
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| 2.3 | Select the KPIs for your organization. |
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| 2.4 | Use the IT Management Dashboard. |
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Module 3: Review and Develop the Action Plan
The Purpose
- Learn how to review and plan actions based on the KPIs.
Key Benefits Achieved
- Lead KPI review to actions to improve performance
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Create the scorecard report. |
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| 3.2 | Interpret the results of the dashboard. |
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| 3.3 | Use the IT Metrics Library to review suggested actions. |
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Module 4: Improve Your KPIs (Onsite)
The Purpose
- Use your KPIs to drive performance.
Key Benefits Achieved
- Improve your metrics program to drive effectiveness
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Develop your action plan. |
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| 4.2 | Execute the plan and tracking progress. |
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| 4.3 | Develop new KPIs as your practice matures. |
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Module 5: Next Steps and Wrap-Up (Offsite)
The Purpose
- Ensure all documentation and plans are complete.
Key Benefits Achieved
- Documented next steps
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Complete IT Metrics Library documentation. |
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| 5.2 | Document decisions and next steps. |
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