Create a Configuration Management Roadmap

A CMDB is only as valuable as the processes it supports.

Onsite Workshop

Investing in a CMDB without creating a roadmap is risky. Consequences include:

  • Reaching the user acceptance phase and finding that users are unhappy with the functionality of the CMDB, which necessitates expensive re-design.
  • Wasting resources on a solution that never gets used.
  • Inability to leverage the CMDB to improve IT service delivery.
  • Investing in an overly complex solution that is too costly to maintain.

With the right roadmap, you can invest in a CMDB that will allow you to reap significant rewards without overspending. Benefits include:

  • Ensuring that IT staff and stakeholders have acess to accurate information about IT assets, their components, and the relationships between components.
  • Assessing change impact more accurately.
  • Resolving incidents more quickly.
  • Identifying the root cause of problems faster.
  • Meeting SLAs through better risk assessment.

Module 1: Launch the Project

The Purpose

  • Decide what your objectives are for configuration management.
  • Establish consistent definitions for stakeholders.
  • Make the case for a CMDB at your organization.

Key Benefits Achieved

  • Defined configuration management goals.
  • A clear set of definitions to ensure that everyone is on the same page.
  • An understanding of the benefits of investing in a CMDB and configuration management.

Activities: Outputs:
1.1 Identify goals
  • Defined objectives.
1.2 Establish definitions
  • Established definitions.
1.3 Identify pain points
  • Defined pain points.
1.4 Identify CMDB benefits
  • Defined benefits
1.5 Identify and analyze stakeholders
  • Defined stakeholders.

Module 2: Gather Requirements

The Purpose

  • Identify business and IT drivers that will impact the scope of your CMDB implementation.
  • Identify the IT processes that will benefit most from integration with a CMDB.
  • Define your CMDB end state by identifying the pain points that will be addressed by the CMDB and considering the ways in which the CMDB will help resolve the pain points and improve the processes.

Key Benefits Achieved

  • Defined business and IT drivers to guide target state design.
  • Selection of IT processes that will be re-designed to integrate the CMDB.
  • A clear CMDB end state that will facilitate a more successful implementation.

Activities: Outputs:
2.1 Identify business and IT drivers
  • Defined business and IT drivers.
2.2 Identify impacted IT processes
  • A list of impacted IT processes that will be improved through use of a CMDB.
2.3 Define the end state
  • A defined end state: a list of processes that will be re-designed, the pain points that will be addressed by the CMDB, and use cases.

Module 3: Perform a Gap Analysis

The Purpose

  • Decide what type of CMDB technology is best suited to your current environment, capabilities, and objectives.
  • Document a roadmap for implementing the CMDB solution.
  • Assess the cost and benefit of each CMDB initiative (both technology and process initiatives).

Key Benefits Achieved

  • Selected technology target state for your CMDB (type of CMDB that you will invest in).
  • A roadmap for your first roadmap initiative: implementing the CMDB.
  • Documented cost, duration, and benefit of executing each process initiative in your CMDB roadmap.

Activities: Outputs:
3.1 Assess current environment
  • Assessment of current environment to guide target state design.
3.2 Select technology target state and document technology roadmap
  • Selected technology target state and roadmap for CMDB implementation.
3.3 Assess initiative cost and benefit
  • Documented cost, duration, and benefit of all process initiatives.

Module 4: Finalize and Sell the Roadmap

The Purpose

  • Prioritize each intiative in your roadmap based on cost, benefit, and dependencies between processes.
  • Complete the CMDB roadmap.
  • Select the metrics that will be used to assess CMDB success.
  • Prepare to launch the first initiative by creating an action plan with next steps.

Key Benefits Achieved

  • All roadmap initiatives prioritized.
  • CMDB roadmap completed.
  • Succes metrics selected.
  • Action plan defined.

Activities: Outputs:
4.1 Prioritize initiatives and complete roadmap
  • Completed configuration management roadmap.
4.2 Select success metrics
  • CMDB success metrics.
4.3 Prepare to launch the first initaitive
  • Action plan of next steps.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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