Build a Roadmap for Service Management Agility
Use Agile principles to focus on value and deliver high-quality services.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.An inflexible service management practice that fails to deliver timely services can cause many pain points:
- Business and IT teams that are disengaged and do not have tight integration.
- Stakeholders who are unsatisfied with the services provided.
- Loss of IT credibility and support for IT due to inflexible or slow service delivery.
Agility in service management will:
- Increase business satisfaction and organizational confidence in IT.
- Increase the flexibility and responsiveness of service delivery to the business.
- Improve collaboration between teams within IT and between business and IT.
- Improve the relationship and communication between stakeholders and IT.
- Build an environment suitable for innovation with motivated staff.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Define the Optimal States for Agility in Service Management
The Purpose
- Understand agility and how it can complement service management.
- Understand how the components of culture, structure, processes, and resources enable agility in service management.
Key Benefits Achieved
- Clear understanding of Agile principles.
- Identifying opportunities for agility.
- Understanding of how Agile principles align with service management.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Understand agility. |
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| 1.2 | Understand how Agile methodologies can complement service management through culture, structure, processes, and resources. |
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Module 2: Assess Your Current State of Agility in Service Management
The Purpose
- Assess your current organizational agility with respect to culture, structure, processes, and resources.
- Identify your agility strengths and weaknesses with the agility score.
Key Benefits Achieved
- Understand your organization’s current enablers and constraints for agility.
- Have metrics to identify strengths or weaknesses in culture, structure, processes, and resources.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Complete an agility assessment. |
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Module 3: Build the Roadmap for Service Management Agility
The Purpose
- Determine the gaps between the current and optimal states for agility.
- Create a roadmap for service management agility.
- Create a stakeholders presentation.
Key Benefits Achieved
- Have a completed custom roadmap that will help build sustainable agility into your service management practice.
- Present the roadmap to key stakeholders to communicate your plans and get organizational buy-in.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Create a custom roadmap for service management agility. |
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| 3.2 | Create a stakeholders presentation on service management agility. |
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