Build a Chatbot Proof of Concept
Create value for your business with your chatbot implementation.
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Ignoring business goals before implementing a chatbot proof of concept will lead to:
- A stock implementation that fails to meet business needs.
- Low adoption of the new chatbot.
- A low return on investment for the chatbot.
- A lack of direction for chatbot improvement.
Putting business goals first with a chatbot proof of concept will lead to:
- A customized implementation of a chatbot proof of concept.
- A roadmap preceding vendor implementation and beyond the proof of concept.
- A higher return on investment.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Build Your Strategy
The Purpose
- Build your strategy.
Key Benefits Achieved
- Calculate your chatbot’s ROI to determine its success.
- Organize your chatbot proof of concept (POC) metrics to keep the project on track.
- Objectively choose chatbot ticket categories.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Customize your chatbot ROI calculator. |
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| 1.2 | Choose your proof of concept ticket categories. |
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| 1.3 | Design chatbot metrics to measure success. |
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Module 2: Architect Your Chatbot
The Purpose
- Architect your chatbot.
Key Benefits Achieved
- Design your integrations with business value in mind.
- Begin building chatbot decision trees.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | List and map your chatbot integrations. |
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| 2.2 | Build your conversation tree library. |
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Module 3: Architect Your Chatbot Conversations
The Purpose
- Architect your chatbot conversations.
Key Benefits Achieved
- Detail your chatbot conversations in the decision trees.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Build your conversation tree library. |
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Module 4: Continually Grow Your Chatbot
The Purpose
- Continually grow your chatbot.
Key Benefits Achieved
- Identify talent for chatbot support.
- Create an implementation plan.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Outline the support responsibilities for your chatbot. |
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| 4.2 | Build a communication plan. |
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