Build a Chatbot Proof of Concept
Create value for your business with your chatbot implementation.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Ignoring business goals before implementing a chatbot proof of concept will lead to:
- A stock implementation that fails to meet business needs.
- Low adoption of the new chatbot.
- A low return on investment for the chatbot.
- A lack of direction for chatbot improvement.
Putting business goals first with a chatbot proof of concept will lead to:
- A customized implementation of a chatbot proof of concept.
- A roadmap preceding vendor implementation and beyond the proof of concept.
- A higher return on investment.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Build Your Strategy
The Purpose
- Build your strategy.
Key Benefits Achieved
- Calculate your chatbot’s ROI to determine its success.
- Organize your chatbot proof of concept (POC) metrics to keep the project on track.
- Objectively choose chatbot ticket categories.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Customize your chatbot ROI calculator. |
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| 1.2 | Choose your proof of concept ticket categories. |
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| 1.3 | Design chatbot metrics to measure success. |
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Module 2: Architect Your Chatbot
The Purpose
- Architect your chatbot.
Key Benefits Achieved
- Design your integrations with business value in mind.
- Begin building chatbot decision trees.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | List and map your chatbot integrations. |
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| 2.2 | Build your conversation tree library. |
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Module 3: Architect Your Chatbot Conversations
The Purpose
- Architect your chatbot conversations.
Key Benefits Achieved
- Detail your chatbot conversations in the decision trees.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Build your conversation tree library. |
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Module 4: Continually Grow Your Chatbot
The Purpose
- Continually grow your chatbot.
Key Benefits Achieved
- Identify talent for chatbot support.
- Create an implementation plan.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Outline the support responsibilities for your chatbot. |
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| 4.2 | Build a communication plan. |
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