Churned: How AI Is Used in Predicting and Preventing Subscription-Based Customer Churn

1. Introduction to the company: Churned is an AI-driven customer success platform designed to help businesses retain customers and maximize revenue. By integrating with various data sources, Churned provides comprehensive insights into customer health, churn risk, and engagement, enabling proactive customer success strategies and personalized interactions.

2. Features of the product/platform:

• AI-based health scores: Assesses customer health and churn risk.

• Churn prediction: Identifies key churn drivers and risk levels.

• Automated alerts: Notifies teams of at-risk customers and opportunities.

• Customer segmentation: Provides insights based on customer segments.

• Next best actions: Recommends personalized engagement strategies.

3. Challenge the company is solving: Churned addresses the challenge of customer retention by providing actionable insights and automated tools to prevent churn and enhance customer engagement. Their platform helps businesses understand customer behavior and take proactive measures to retain valuable clients.

4. Benefits of using the product/platform:

• Improved customer retention

• Increased revenue from existing customers

• Data-driven customer insights

• Proactive engagement strategies

• Enhanced customer segmentation

5. Recommendations on how to best use the product:

• Monitor AI-based health scores to assess customer risk.

• Use churn prediction to identify key drivers and risk levels.

• Set up automated alerts for timely interventions.

• Segment customers for targeted engagement strategies.

• Implement next best actions for personalized interactions.

For more information, visit Churned.

This summary was produced using Microsoft Copilot.