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An industry business reference architecture is comprised of tools, templates, and a validated view of manufacturing business capabilities that help CIOs and leadership...
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Security leaders who support operations in high-risk jurisdictions contend with unique risk scenarios, including local compliance risk, high-risk travel, and telework from...
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This trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support institutional value, reduce...
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The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are...
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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Understanding your vendor team’s background, experience, and strategic approach to your account is key to the management of the relationship, the success of the vendor...
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Organizations must diligently assess and protect their reputations, both in the market and internally.
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User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy...
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In an accelerated path to digitization, the increasingly important role of Enterprise Architecture is one of collaboration across siloes, inside and outside the enterprise,...
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