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Learn the strengths, weaknesses, opportunities, and threats that affect the department or organization.
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Samsung Electronics is generally accepted to be the largest IT firm in the world. If you live outside of South Korea, however, chances are you know little or nothing about...
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The role of the Corporate Compliance Officer is to oversee and review all legal technology issues across the organization. This includes providing objective assessments of...
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The role of the Chief Privacy Officer is to provide vision and leadership for developing and supporting initiatives critical to the organization's information privacy...
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The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...
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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...
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Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
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As you will see from the letter that follows, Rafiq is keenly aware of the difference in perspectives between those inside, and outside, of India, and his current view will...
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This concludes the first in a series of Pinnacle Conversations, the intent of which are to provide state-of-the-art information on critically important issues facing the...
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There are times when something critically important is being missed by not only the larger, non-specialist community involved, but even by those at the core of the...
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