Zylo Customer Reviews 2026 | SaaS Management

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Zylo

Composite Score

8.1 /10

CX Score

8.4 /10

14 Reviews Write a Review

What is Zylo?

Get visibility into all your SaaS applications – even those not managed by IT. See all your SaaS apps alongside usage, spend, and contract details with frictionless, ongoing monitoring from Zylo. Using contract details and usage data, Zylo Insights delivers personalized, prioritized, and actionable recommendations to optimize your SaaS portfolio.

Company Details

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Awards & Recognition

Zylo won the following awards in the SaaS Management category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

Zylo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zylo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zylo?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Real-Time Reporting

Integrations

Shadow IT Detection

License Management

Compliance Reporting

App Store

Spend Management

Renewal Management

Contract Management

Task and Alert Automation

Application Utilization

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Zylo Reviews

Mitchel C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use, nice for quick wins,

Likeliness to Recommend

7 /10

What differentiates Zylo from other similar products?

Zylo has been great for discovering the unknown unknowns. I haven't tried many other products, but this seems very intuitive and user-friendly.

What is your favorite aspect of this product?

The insights for unused software, multiple cost-centers for the same applications, and highest spend are quick and easy to find.

What do you dislike most about this product?

Integrations can vary depending on the tool. SSO integrations seem to work the best.

What recommendations would you give to someone considering this product?

Definitely try it out! I wonder how helpful this tool would be year over year, but right off the bat it has been helpful for my team!

Pros

Trustworthy
Caring
Transparent
Helps Innovate

Latest Research

Zylo

What is Zylo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Zylo Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Zylo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Spend Management The ability to optimize costs and manage spend.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zylo Reviews

Mitchel C.

Easy to use, nice for quick wins,

Likeliness to Recommend

Pros

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1
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Feature Ratings

Real-Time Reporting

Integrations

Shadow IT Detection

License Management

Compliance Reporting

App Store

Spend Management

Renewal Management

Contract Management

Task and Alert Automation

Application Utilization

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement