What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Shannon F.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2020
The Way of the Future
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have only ever used Zoom so I don't have anything to compare it to.
What is your favorite aspect of this product?
The ability to see everyone, real time, no lag in video or audio quality, ability to share a screen
What do you dislike most about this product?
When I hare my screen I often can't see the people or myself. On a few occasions I have been able to. I can't figure out how to see people while I am sharing my screen. It is quite annoying.
What recommendations would you give to someone considering this product?
This is a great way to gather a bunch of people together and share. I haven't used, but have heard of the breakout rooms and they sound very effective and seamless in toggling between the rooms and the group as a whole.
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Suvankar B.
- Role: Information Technology
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2020
this features is very easy to use.i used it.
Likeliness to Recommend
What differentiates Zoom from other similar products?
this product is unique i used my office this products.it is very easy and comfortable products.
What is your favorite aspect of this product?
this product is very useful i like it
What do you dislike most about this product?
no i do not dislike this products.
What recommendations would you give to someone considering this product?
i consider this products every time.many time i used this products and i used it perfectly.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Fair
Cons
- Less Caring
- Commodity Features
- Vendor's Interest First
Julia S.
- Role: Public Sector
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2020
Great teaching features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is safe and user friendly
What is your favorite aspect of this product?
I like the options to screen share and private chat
What do you dislike most about this product?
The audio and video sharing is awful it often skips and the students have trouble either hearing or watching videos from the teachers share
What recommendations would you give to someone considering this product?
Send out links early and be prepared for troubles getting in in the begging of using
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Vendor's Interest First