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Zoom Video Communications, Inc.

Zoom Workplace

9.0 /10

77 Reviews Write a Review

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 86

Mobility

Web & Desktop Conferencing

Audio Transcription

Communications

Call Management

Presence IM

Secure Access

Continuous UCC

Third-Party Integration

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Breadth of Features

Zoom Workplace Reviews

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Great product

Likeliness to Recommend

9 /10

Pros

Reliable
Helps Innovate
Continually Improving Product
Inspires Innovation

Srilekhya K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is great option

What is your favorite aspect of this product?

Zoom is very responsive

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Great option to video call

Pros

Performance Enhancing
Enables Productivity
Over Delivered
Friendly Negotiation

Yamato O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Collaborations and efficient teamwork

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

A tool that allows professionals to expand functions that improve their development capabilities through more direct and digital communications, it has capabilities that differentiate it from others, such as allowing campaigns to be created even from its platform, with a whiteboard virtual and a contact center that unifies them all

What is your favorite aspect of this product?

I like it because in recent years the tool has developed the most advanced conversation systems, understanding how new professionals communicate, it also has a telephone as well as allowing teams to work without problems, being much more than just a communication tool conferences

What do you dislike most about this product?

I don't have any problem, it is a tool that is constantly being developed, understanding what professionals require

What recommendations would you give to someone considering this product?

I like it and I recommend it because it has many packages that allow teamwork without limits

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Latest Research

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

89 Likeliness to Recommend

94 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Great product

Likeliness to Recommend

Pros

Srilekhya K.

Fantastic product

Likeliness to Recommend

Pros

Yamato O.

Collaborations and efficient teamwork

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

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Title

1
Since last award

Feature Ratings

Mobility

Web & Desktop Conferencing

Audio Transcription

Communications

Call Management

Presence IM

Secure Access

Continuous UCC

Third-Party Integration

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Vendor Support

Breadth of Features