Zendesk Sell Customer Reviews 2026 | Customer Relationship Management

What is Zendesk Sell?

Zendesk Sell (formerly Base CRM) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data. Zendesk Sell will be officially retired on August 31, 2027.

Company Details

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

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8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

7 Top Rated Capabilities

3 Top Rated Features

2025

Conflict Resolution

2025

2 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

5% Negative

5% Neutral

90% Positive

Pros

Respectful
Fair
Reliable
Efficient Service

Score 8.2

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Customer Relationship Management - Small Business

Score 6.9

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Zendesk Sell Reviews

Esperanza (Hope) D.

Role: C-Level
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

easy to use..... but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

looks easy to use

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

i don't believe i have dislike the product

What recommendations would you give to someone considering this product?

to anyone... best you have do is give it a try

Pros

Effective Service
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Great product, reliable and efficient

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Chad M.

Role: C-Level
Industry: Construction
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2020

Powerful tool...great for any sized business

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

Streamlined program

What is your favorite aspect of this product?

quality of sowftware

What do you dislike most about this product?

nothing as of yet

What recommendations would you give to someone considering this product?

worth the cost

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zendesk Sell

What is Zendesk Sell?

Company Details

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Awards & Recognition

Zendesk Sell Ratings

82 Likeliness to Recommend

1 Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Zendesk Sell Reviews

Esperanza (Hope) D.

easy to use..... but a bit pricey

Likeliness to Recommend

Pros

Great product, reliable and efficient

Likeliness to Recommend

Pros

Chad M.

Powerful tool...great for any sized business

Likeliness to Recommend

Pros

Most Popular Zendesk Sell Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Lead Management

Activity and Workflow Management

Collaboration

Analytics and Reporting

Sales Management

Customer Service Management

Marketing Management

Mobile

Account and Contact Management

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Data Integration