What is Zendesk Chat?
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Chat?
Pros
- Transparent
- Unique Features
- Caring
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Voice or Text Input
Translation
Leads Generation
Personalized Service
Learning and Adaptability
Scheduled Availability
Workflow Processing
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Zendesk Chat Reviews
Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Aug 2022
provides good knowledgebase experience
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Zendesk gives you the best live chat and knowledgebase that can be easily customized to meet the brand of the organization by using the custom domain where most similar service providers do not give
What is your favorite aspect of this product?
live chat and knowledgebase
What do you dislike most about this product?
the pricing does not favor smaller enterprises to use the software since it is kinder expensive
What recommendations would you give to someone considering this product?
this software is useful to any business that needs to have a support system which can be integrated in one place
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohamed F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
A good Live Chat tool to Lead generation
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
The tool provides us a easy way to quickly triage email requests from our clients allowing other users within the organization to see the history.
What is your favorite aspect of this product?
Here we can make a interaction with the customers and yes that is the most lovely feature . Because most of the customers wants to discuss things handy in chats and that can be done, also we have generated many leads by doing the same.
What do you dislike most about this product?
So the overall experience is good as we have used this tool for many lead generations.
What recommendations would you give to someone considering this product?
If you are looking for a good Live chat tool to better your customer interactions you can just go for it.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Dayane A.
- Role: C Level
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing