What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWordPress.com Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WordPress.com.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Fair
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Workflow Management
Content Repository
Standard Templates
Management Interface
Digital Asset Management
E-Commerce Integration
Analytics and Reporting
Content Security
Social Media Integration
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Ashley L.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Reliable enough...
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Reliable servers, although limited, when compared to paid services.
What is your favorite aspect of this product?
Editing blogs and web pages....
What do you dislike most about this product?
In terms of cost, Wordpress.com servers are quite expensive.
What recommendations would you give to someone considering this product?
It provides reliability and multiple design functions that allow you to work on your blogs easily.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aadil Ali S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
The best place for website Design.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Large features and plugin collection. Easy to navigate. Very Nice environment. WordPress is best.
What is your favorite aspect of this product?
Plugins. Easy and clean interface. Provide many features and editing guidelines. My favourite platform for web development.
What do you dislike most about this product?
Yes it has too many things but for beginners it's hard to explore everything.
What recommendations would you give to someone considering this product?
For best and easy web development and design platform my suggestion is WordPress.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Laura D.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted May 2026
Wordpress Is Website Content Publishing King
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress is a great content publishing tool for websites and blogs. We use it as an agency for many of our nonprofit clients’ websites because of its usability and ease for the end user. It’s simple to create pages and post content and formatting is not difficult and does not require excessive amounts of coding.
What is your favorite aspect of this product?
I love the fact that I can create a posture page for a website with ease. Adding text, titles, photos/graphics, etc is a cinch and our Creative team was able to teach me how to go in and make updates myself in real time.
What do you dislike most about this product?
While Wordpress is user intuitive, there are some tabs and links that can be overwhelming or unfamiliar to the non web or coding user. It is a very versatile tool that you can integrate for e-commerce and sign-up forms with your website but those do require some additional training if you are not familiar with how to implement.
What recommendations would you give to someone considering this product?
I would highly recommend Wordpress over other platforms like Wix and Adobe Dreamweaver. It is a great tool for back-end management of client and organizational/business websites.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
