What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Workflow Management
Content Repository
Standard Templates
Management Interface
Digital Asset Management
E-Commerce Integration
Analytics and Reporting
Content Security
Social Media Integration
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Thomas B S.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2024
Great platform to support eCommerce & content site
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The opensource nature of Wordpress and the HUGE plugin marketplace make this platform stand out
What is your favorite aspect of this product?
I love the wide variety of plugins available to tackle just about any project. From marketing campaigns to unique digital product or LMS platforms, Wordpress can do it all!
What do you dislike most about this product?
Because Wordpress is so ubiquitous in the online space, there are always new hacks coming out taking advantage of newly discovered security holes. Your entire site can end up being wiped out if you don't keep things up-to-date.
What recommendations would you give to someone considering this product?
Make sure to enable automatic updates & plugin updates. Do you homework on which plugins you integrate (only use active projects!).
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Elvis C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
An intuitive content publishing tool.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Basic search engine optimization techniques or tools. Basic site statistics are available, while higher plans offer the opportunity to incorporate Google Analytics. Social media integration or the option to automatically share posts on Facebook, Twitter and other platforms.
What is your favorite aspect of this product?
I like to manage photos, videos and media files, it's simple, with WordPress.com. It allows me to drag and drop elements onto a web page using the Gutenberg visual block editor.
What do you dislike most about this product?
In terms of technical customization and advanced settings, WordPress.com offers less options.
What recommendations would you give to someone considering this product?
I suggest WordPress.com because it has easy-to-use features for content publication and is perfect for starting and maintaining blogs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Laura D.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted May 2026
Wordpress Is Website Content Publishing King
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress is a great content publishing tool for websites and blogs. We use it as an agency for many of our nonprofit clients’ websites because of its usability and ease for the end user. It’s simple to create pages and post content and formatting is not difficult and does not require excessive amounts of coding.
What is your favorite aspect of this product?
I love the fact that I can create a posture page for a website with ease. Adding text, titles, photos/graphics, etc is a cinch and our Creative team was able to teach me how to go in and make updates myself in real time.
What do you dislike most about this product?
While Wordpress is user intuitive, there are some tabs and links that can be overwhelming or unfamiliar to the non web or coding user. It is a very versatile tool that you can integrate for e-commerce and sign-up forms with your website but those do require some additional training if you are not familiar with how to implement.
What recommendations would you give to someone considering this product?
I would highly recommend Wordpress over other platforms like Wix and Adobe Dreamweaver. It is a great tool for back-end management of client and organizational/business websites.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
