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Clari

Clari Copilot

7.9 /10

29 Reviews Write a Review

What is Clari Copilot?

Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Awards & Recognition

Clari Copilot won the following awards in the Conversation Intelligence category

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2 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clari Copilot.

87 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

0% Negative

5% Neutral

95% Positive

Pros

Performance Enhancing
Efficient Service
Respectful
Client's Interest First

Feature Ratings

Average 79

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Call Analytics

Audio Transcription

Conversation Coaching

Mobile Support

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Clari Copilot Reviews

Rebecca B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use!

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Love the snippet feature and transcript works pretty well.

What is your favorite aspect of this product?

Snippet feature

What do you dislike most about this product?

video recording is grainy

What recommendations would you give to someone considering this product?

If you're looking to record calls and be able to share with others, learn and provide snippets to support, engineering, etc., Wingman is a great choice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to Use, but some of the features disappoint

Likeliness to Recommend

8 /10

What differentiates Clari Copilot from other similar products?

Offers a lot of features compared to competitors

What is your favorite aspect of this product?

The analytics are my favorite aspect, sometimes they don't

What do you dislike most about this product?

Some of the features are disappointing and don't work consistently, such as the call transcripts

What recommendations would you give to someone considering this product?

Has a lot of options and features, if that's what you're looking for then this is a great product to consider.

Pros

Unique Features
Reliable
Performance Enhancing
Enables Productivity

Brendan D.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product and Great Team to work with!

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Their sales and support team Battlecards Creating snippets of calls just by highlighting a part of the call transcription Collaboration across the company

What is your favorite aspect of this product?

Creating snippets of calls just by highlighting a part of the call transcription The ability to comment and tag team members are certain parts of the call. Really helps with communication across teams like Sales and Marketing or CS and Product Dev Teams

What do you dislike most about this product?

Havent found a dislike yet

What recommendations would you give to someone considering this product?

You simply just need to buy it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Awards & Recognition

Clari Copilot Ratings

87 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Clari Copilot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Clari Copilot Reviews

Rebecca B.

Easy to use!

Likeliness to Recommend

Pros

Samuel W.

Easy to Use, but some of the features disappoint

Likeliness to Recommend

Pros

Brendan D.

Fantastic product and Great Team to work with!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Call Analytics

Audio Transcription

Conversation Coaching

Mobile Support

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features