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Userpilot

Userpilot

Composite Score
7.4 /10
CX Score
7.5 /10
Category
Userpilot
7.4 /10

What is Userpilot?

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

Company Details


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Awards & Recognition

Userpilot won the following awards in the Digital Adoption Platforms category

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Userpilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userpilot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

3
Since last award

94 Plan to Renew

6
Since last award

80 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userpilot?

0% Negative
16% Neutral
84% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Saves Time
  • Trustworthy

Cons

  • Under Delivered

Feature Ratings

Average 75

Help Screens

83

Content Creation

82

Process Flows

81

Contextual Guidance

78

Lightweight Automation

76

Dashboard

72

Analytics and Reporting

70

Content Management

62

Vendor Capability Ratings

Average 77

Quality of Features

83

Breadth of Features

82

Vendor Support

81

Ease of Implementation

79

Usability and Intuitiveness

78

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

76

Business Value Created

74

Ease of IT Administration

74

Ease of Customization

72

Ease of Data Integration

70

Userpilot Reviews

Patrick S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to handle and complete platform

Likeliness to Recommend

8 /10

What differentiates Userpilot from other similar products?

I do not have to ask my devs to add a new tracking tag, so I am autonomous.

What is your favorite aspect of this product?

Guidance tools for users are really simple to understand and implement

What do you dislike most about this product?

User sessions replay was announced lately but as an add-on and too simple at the moment

What recommendations would you give to someone considering this product?

The problem is not the tool but what you are trying to find with it

Pros

  • Efficient Service
  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2025

Easy to use, lack data flexibility and management

Likeliness to Recommend

8 /10

Pros

  • Client's Interest First
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Generous
  • Charges for Enhancements

Florian K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Tool for an exceptional user experience.

Likeliness to Recommend

8 /10

What differentiates Userpilot from other similar products?

Cheap in comparison to rivals and simple to set up for Segment users.

What is your favorite aspect of this product?

Amazingly, your application allows for the creation of flows that can use media such as photos, gifs, and films to assist users. To keep our client engaged with the system, it would be great if there were checklists to remind them of what needs to be done. In addition to the wonderful ability to do NPS within our own system, the potential of tracking events aids in the study of product data.

What do you dislike most about this product?

In my experience, when flows are tested and published, they sometimes experience issues with losing the page element when run in the Google browser.

What recommendations would you give to someone considering this product?

If you're looking for a platform that can guide you through the system and keep you informed about notices, issues, and product news, I highly recommend userpilot. It is more efficient and cost-effective to use a single platform for user guidance, communication, and measurement rather than a variety of tools.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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