Unily Customer Reviews 2025

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Unily

Composite Score

7.4 /10

CX Score

7.4 /10

26 Reviews Write a Review

What is Unily?

Unily is the employee experience platform that connects, informs, and engages your enterprise.

Company Details

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Awards & Recognition

Unily won the following awards in the Digital Workplace category

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1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Unily Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Unily.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Unily?

18% Negative

6% Neutral

76% Positive

Pros

Generous Negotitation
Respectful
Performance Enhancing
Client's Interest First

Cons

Inhibits Innovation

Feature Ratings

Average 82

Home Page

Listings

Task Management

Mobile App

Instant Messaging

Discussion Forums

Customizable Branding

Knowledge Library

Chatbot

Networked Enterprise

News Feed

Vendor Capability Ratings

Average 78

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Employee Communications

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Unily Reviews

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great work, but has its quirks.

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Respectful
Security Protects
Reliable

Cons

Under Delivered
Slower Product Innovation
Vendor's Interest First

Hannah P.

Role: Sales Marketing
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2021

Internal user experience is disappointing.

What differentiates Unily from other similar products?

Not sure, Internal intranets look very similar and I’ve worked with many. I would say Unily had a more complicated CMS than most, the process to change some features was very long winded.

What is your favorite aspect of this product?

The layout, easy to move around on every page.

What do you dislike most about this product?

Complicated CMS, not user friendly for those who have to manage content for the intranet.

What recommendations would you give to someone considering this product?

I wouldn’t recommend this product as the price is a lot higher than other providers and the CMS needs re-structuring. Also, the video aspect of the platform wasn’t advanced enough when I dealt with it, this update took ages to implement, so it’s not worth the money in my opinion.

Pros

Friendly Negotiation
Reliable
Helps Innovate
Performance Enhancing

Cons

Commodity Features
Less Caring
Leverages Incumbent Status

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Powerful but features disappointing

Pros

Security Protects
Reliable
Trustworthy
Helps Innovate

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

Latest Research

Unily

What is Unily?

Company Details

Need Assistance?

Awards & Recognition

Unily Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Unily?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Listings A place to list things for sale or swap.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Mobile App Android and iOS app that users can download.

Instant Messaging Real-time, text-based communication between two or more people

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Knowledge Library A place to create, store and share static content like working from home advice or HR & expenses policies, so employees can access the information they need.

Chatbot A personalized conversational interface for answering questions and completing tasks.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Employee Communications

Unily Reviews

Great work, but has its quirks.

Likeliness to Recommend

Pros

Cons

Hannah P.

Internal user experience is disappointing.

Pros

Cons

Powerful but features disappointing

Pros

Cons

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Title

1
Since last award

Feature Ratings

Home Page

Listings

Task Management

Mobile App

Instant Messaging

Discussion Forums

Customizable Branding

Knowledge Library

Chatbot

Networked Enterprise

News Feed

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization