Navan Customer Reviews 2024

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Navan

9.3 /10

54 Reviews Write a Review

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details

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Awards & Recognition

Navan won the following awards in the Travel Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

14 Top Rated Features

2022

Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

96 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Transparent
Enables Productivity
Security Protects

Feature Ratings

Average 94

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Mobile

Savings Optimization

Travel and Accommodation Booking

Risk Management

Sustainability Reports

Vendor Capability Ratings

Average 90

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training

Navan Reviews

Christopher B.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Great app and team, IF you can reach them.

Likeliness to Recommend

9 /10

What differentiates Navan from other similar products?

Not sure, however they really need to step up their customer service availability. If there’s ever a time where they’re needed, plan on at least an hour, however when you do get ahold of someone, they’re extremely knowledgeable

What is your favorite aspect of this product?

Usually ease of use

What do you dislike most about this product?

Availability of their customer service

What recommendations would you give to someone considering this product?

It’s a great product for tracking travel expenses

Pros

Security Protects
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Effective Service
Wastes Time
Less Caring

Andrew M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Incredibly user-friendly with helpful features.

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Ease-of-use and feature functionality. Great support team as well!

What is your favorite aspect of this product?

Simplicity by which it was to get started and frequently reimburse myself for purchases made on behalf of my comapny.

What do you dislike most about this product?

The load times can often be slow.

What recommendations would you give to someone considering this product?

Ensure it's a right fit first!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chris D.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Time saving, very efficient

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Automated expenses and finalizing the non-automated expenses per expense. No more doing expense reports every 2 weeks.

What is your favorite aspect of this product?

Automated expenses

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

Pull the trigger you will not regret it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Navan

What is Navan?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Navan Ratings

96 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Navan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Navan Reviews

Christopher B.

Great app and team, IF you can reach them.

Likeliness to Recommend

Pros

Cons

Andrew M.

Incredibly user-friendly with helpful features.

Likeliness to Recommend

Pros

Chris D.

Time saving, very efficient

Likeliness to Recommend

Pros

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Title

Feature Ratings

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Mobile

Savings Optimization

Travel and Accommodation Booking

Risk Management

Sustainability Reports

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training