What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
5
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Payments
Mobile Capabilities
PCI Compliance
Integrations
Multiple Venue Property Concept Support
Workforce Management
Advanced Compliance & Statutory
Check Settlement Types
Advanced Reporting Analytics
Kitchen Course Management
Payment Processing
Vendor Capability Ratings
Ease of Customization
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of IT Administration
Toast POS Reviews
Gabriel S.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2025
Top of class, intuitive, easily customizable!
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Toast is highly intuitive and easily customizable to serve the needs of the respective institution. It integrates all of the needs of a restaurant in one place to make services quicker, more efficient, and highly impactful to the end user experience on both sides of the table.
What is your favorite aspect of this product?
I appreciate how intuitive and easily customizable the platform is. Even when coming in from another institution, once you know the platform it's easy to adjust and figure out any changes from one place to another.
What do you dislike most about this product?
Sometimes, especially with the mobile system, it's easy to make mistakes when it comes to inputting information and using the small screens.
What recommendations would you give to someone considering this product?
This is the best POS system that I've personally used in the restaurant industry and makes a huge impact to the worker, which in turn trickles down to the diner experience.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Aidan F.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2025
Customizable but needs work. Great payment system
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Having mobile payments that servers can use on hand is fantastic. Servers can input orders tablesidw
What is your favorite aspect of this product?
Mobile payment systems and everyone has their individual pos
What do you dislike most about this product?
Takes a long time to put in orders with mods. Setting up can take a really long time.
What recommendations would you give to someone considering this product?
Honestly, look at all your options. Square or Touchbistro might be better depending on volume
Pros
- Performance Enhancing
- Trustworthy
- Client Friendly Policies
- Security Protects
Masaru T.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2024
The best by integrating with the best.
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Great integrations, but they also do a bit of everything themselves. They know their products and the needs of their customers.
What is your favorite aspect of this product?
Great integrations.
What do you dislike most about this product?
Back office can be a bit clunky.
What recommendations would you give to someone considering this product?
Review partnerships and integrations before making the switch, so you have a full picture of how to best use their system.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Client Friendly Policies
Cons
- Less Efficient Service
- Less Effective Service
- Less Generous