What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTidio Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Tidio.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Knowledgebase
Integration With CRM
Multi-channel
Personalized Service
Leads Generation
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Customization
Quality of Features
Tidio Screenshots
Tidio Videos
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Peter O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Tidio makes customer support professional
Likeliness to Recommend
What differentiates Tidio from other similar products?
The tidio software comes with different ways to connect with customers like you can install the live chat widget on the website, integrate cusom support email and connect the social media accounts to gather all messages in one tidio panel at the free cost without restriction unlike other tools which does not have free version
What is your favorite aspect of this product?
I do like the live chat widget, it is easy to install on the website and to customise the chat color to match our brand, and like the AI chatbot with custom templates to answer customer questions in real time
What do you dislike most about this product?
They will charge extra cost for the Addon to remove the branding of the powered by tidio from the widget and the mobile application sometimes fails to deliver the notifications which leads to us to miss some chats
What recommendations would you give to someone considering this product?
it is a good software which even gives free 5 seats in the free mode of the software
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good features, but pricey for advanced options.
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is different because it combines live chat and chatbot features in a single platform, which lets businesses interact with customers in real time while also automating responses. Plus, it integrates easily with popular e-commerce platforms like Shopify and WordPress, making it simple for online stores to enhance customer support.
What is your favorite aspect of this product?
My favorite aspect of Tidio is its seamless combination of live chat and chatbot features. This allows businesses to provide instant support to customers while also automating routine inquiries, which helps improve response times and overall customer satisfaction.
What do you dislike most about this product?
What I dislike most about Tidio is that some of its more advanced features are only available in the higher pricing plans, which can make it less accessible for small businesses or those just starting out. Additionally, the customization options for the chat interface could be more extensive to better match brand styles.
What recommendations would you give to someone considering this product?
If you're considering Tidio, start with the free plan to see if it fits your needs. Check the pricing options to understand what features are included, and think about how you'll use the live chat and chatbot together to support your customers.
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
Costel O.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Easy Way to Chat with Customers
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out because it is super easy to use and has smart AI chatbots. It combines live chat, chatbots, and customer management all in one place by making it really convenient compared to other platforms that split these features.
What is your favorite aspect of this product?
The AI chatbots especially Lyro are my favourite because they interact with customers in a way that feels almost human. It is amazing how they can handle conversations smoothly helping keep customers happy even when I am not available.
What do you dislike most about this product?
I find the limited integration options frustrating especially for marketing tools. It feels like I am missing out on some valuable connections with other platforms.
What recommendations would you give to someone considering this product?
If you are looking for a user friendly chat tool that helps with customer service and sales, Tidio is fantastic. It is perfect for smaller teams. Just make sure it has the integrations you need if you are planning to use it for more specific marketing or business tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
