What is SysAid ITSM?
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SysAid ITSM?
Pros
- Respectful
- Fair
- Acts with Integrity
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Technician Administration
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi-Site Functionality
Service Catalog
Multi Device Capability
Reporting
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
SysAid ITSM Reviews
OLUWATOBI ADETUNJI A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
A very good Ticketing Solution
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Enable us to track and follow up with users complain and Resolution.
What is your favorite aspect of this product?
The reporting dashboard gives a broad overview to enable us identify who is attending to a particular issues raised by end user at a particular time.
What do you dislike most about this product?
Nil. Sysaid is serving the purpose for its purchase.
What recommendations would you give to someone considering this product?
Good tool to deploy for service desk management.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Reliable
Annie B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great tool for service management
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
It offers a lot of help to make sure it gets up and running in the best and fastest way for your business, it is quick and easy to set up, but infinitely changeable to meet new demands or use cases, it also helps me to view and manage my assets directly from the service desk, the support has been extremely responsive and the amount of support and help with customization, also the system is stable and friendly, it has allowed us to establish workflows for the attention of requests and Incident resolution is a very flexible and easy tool to manage IT operations both on the client side and on the IT side.
What is your favorite aspect of this product?
I like the ease of use of the application and the compatibility with users, also the administrator configuration function for incident notification is very customizable, I also love the customization, flexibility and general ease of use, it has been fundamental To unify the request and ticket workflows, the out-of-the-box features are excellent and it is very easy to configure the system yourself, it also allows integrations with other corporate applications that give functionality and easy access to the final user, it saved us hours of searching of solutions.
What do you dislike most about this product?
I don't like that some settings are not located in intuitive places, bulk update functionality for user accounts can be improved.
What recommendations would you give to someone considering this product?
It is a tool to help you start managing your assets and tracking customer incidents, it is available in various plans and you can choose the one that suits you best, I highly recommend it.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Client Friendly Policies
Ashu G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
"Excellent cloud solution with excellent support."
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
SysAid's customizability allows you to create your own custom processes, ticket templates, categories, and a modern-looking self-service site. You may create your own fields and lists in order to collect exactly what you want from each user.
What is your favorite aspect of this product?
I like how customizable it is, how flexible it is, and how easy it is to use. It's quick and simple to set up, yet it's infinitely adaptable to new needs or use cases. The interface is exactly what technicians want to use/see, plus it offers management with reporting capabilities. It also includes tools for managing operations and sending automatic reminders.
What do you dislike most about this product?
The project management module is abysmal, deviating from industry standards with most prescriptive and bad performance. The tasks lack a true dependence structure, and they are connected with some sort of activity, which is first perplexing.
What recommendations would you give to someone considering this product?
This incredible tool can really assist you in minimising your burden. It will save you a significant amount of time. It is offered in a variety of plans, from which you may select the one that best suits your needs. It is definitely suggested to firm my side.
Pros
- Unique Features
- Friendly Negotiation
- Helps Innovate
- Reliable