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Momentive

SurveyMonkey Enterprise

8.7 / 10
Category
SurveyMonkey Enterprise
8.7 / 10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Fair
  • Enables Productivity

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

87

Customizable Branding

86

Mobile Support

85

Multi-Media Support

85

Role and User Management

84

Multi-Channel Distribution

84

Data Analysis and Visualization

84

Branching and Logic

83

Collaboration

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Customization

92

Ease of IT Administration

90

Quality of Features

89

Availability and Quality of Training

87

Breadth of Features

87

Usability and Intuitiveness

84

Ease of Data Integration

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Vendor Support

74

Business Value Created

73

SurveyMonkey Enterprise Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2024

The product is great and works perfectly.

Likeliness to Recommend

9 / 10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Very useful for my surveying needs.

Likeliness to Recommend

8 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonnkey collector types feature differentiates it from similar products. Surveymoney collector gives me access to a variety of channels through which my surveys can be shared conveniently with target respondents. From sharing links to my surveys through web links to emailing links to target individuals , embedding surveys on web pages or even leveraging on Surveymonkeys Target audience to reach a large demographic for my surveys ,made up of people in Surveymonkeys own professional network contacts. Surveymonkey collector types expands the reach of my surveys.

What is your favorite aspect of this product?

The availability of out-of-the-box survey templates for users , is the area where I believe Surveymonkey most excels. Surveymonkey templates serve as a springboard to setup our surveys in as little time as possible, without compromising on the quality of our Survey templates

What do you dislike most about this product?

The absence of a captcha challenge for anyone responding to my surveymonkey surveys , is what I dislike about the platform. The absence of a captcha challenge or other form of verification feature to vett survey respondents, leaves surveys exposed to robot manipulations, especially for large scale survey campaigns.

What recommendations would you give to someone considering this product?

Surveymonkey's uptime and its ability to work fine regardless of the number of respondents accessing our surveys, makes it a reliable surveying tool in terms of scalability.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Sai G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Simple and easy survey tool

Likeliness to Recommend

8 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

It is very simple and easy to use software. Anyone can learn it quickly and design a survey. Mainly used for simple surveys only.

What is your favorite aspect of this product?

Simplicity of the tool, which can be understood very easily.

What do you dislike most about this product?

A lot of customization is not possible when they are complicated requirements from client.

What recommendations would you give to someone considering this product?

If you are looking to create simple surveys without much coding, then go for it.

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Client's Interest First

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