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SugarCRM

SugarCRM

8.2 /10
Category
SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Collaboration

84

Mobile

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

80

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

Sitanshu M.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing Product! Can ramp up some features

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

SugarCRM is a super user-friendly customer relationship management software that can definitely be used by entry-level businesses. It offers a wide array of features, including lead management, sales forecasting, customer segmentation, and much more. This allows businesses to better track and manage customer data and gain valuable insights into their customer relationships.

What is your favorite aspect of this product?

SugarCRM is highly customizable. We are able to control how the information is presented and how it is used, allowing us to create a solution that meets their individual requirements.

What do you dislike most about this product?

Even though it is rich in features, SugarCRM does not offer as many features as some of the other CRM solutions on the market like Zoho. And as of now, it has limited integrations.

What recommendations would you give to someone considering this product?

If you are an entry-level business or freelancer then go for it. It's highly suitable and will work well with your current level of requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rigoberto Antonio R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Sugar CRM keeps your customers with you

Likeliness to Recommend

10 /10

What differentiates SugarCRM from other similar products?

We use Sugar CRM as our relationship manager with our trusted customers because of the high utility it has demonstrated over time keeping our teams informed about the movements of our customers and potential customers, allowing the recruitment of these more easily and also making those who are already remain with us, through excellent campaigns that we can address through the tool.

What is your favorite aspect of this product?

The tool natively has the possibility of having integrations with other marketing platforms which allows and facilitates a much broader vision for our agents on how and when to offer our products and services. The omnichannel communication with potential customers is one of the best things about the tool maintaining a healthy and trustful communication with them. The platform's sales tool is superb, simple, and with all the necessary data to keep in mind.

What do you dislike most about this product?

The mobile application still has a lot to develop, it is important that it allows us to see the contacts and information of our customers, but we would like to go a little further and be able to generate reports from this platform, hopefully we can have it in future updates. The interface seems a little outdated compared to competitors, although it works quite well, we think it needs a slight visual tweak without affecting its performance.

What recommendations would you give to someone considering this product?

Sugar CRM is one of the best options in the market for all types of companies that need to maintain constant and effective communication with their customers or potential customers, managing to mount marketing campaigns and allowing the possibility of increasing sales that greatly benefit companies. Its ability to integrate with other tools is magnificent. Its customer service is quite good and its price is quite competitive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Samrendra S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Cheap and good

Likeliness to Recommend

6 /10

What differentiates SugarCRM from other similar products?

Free to use model

What is your favorite aspect of this product?

Sales automation

What do you dislike most about this product?

he email module which we use heavily is unreliable.

What recommendations would you give to someone considering this product?

Good free tool

Pros

  • Helps Innovate
  • Unique Features
  • Caring
  • Fair

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