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SugarCRM

SugarCRM

8.2 /10
Category
SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Collaboration

84

Mobile

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

80

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

  • Role: Public Sector
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Awesome! A little tricky to learn but so helpful!

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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