What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSprout Social Professional Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Sprout Social Professional.
89 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Response Management
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Sprout Social Professional Reviews
Olivia B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Sprout Social stands out as a top-tier platform!
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout Social's user interface is a standout feature, offering a sleek and intuitive design.
What is your favorite aspect of this product?
The analytics and reporting tools provided by Sprout Social are comprehensive, offering valuable insights into audience behavior, post performance, and overall social media effectiveness.
What do you dislike most about this product?
Some of the more advanced features may require a bit of time to master
What recommendations would you give to someone considering this product?
Its seamless interface, advanced analytics, and collaborative tools make it an ideal choice for businesses and individuals looking to elevate their social media presence and engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Antonio B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Fantastic product and will use again
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
innovation
What is your favorite aspect of this product?
creativeness
What do you dislike most about this product?
the price and cost
What recommendations would you give to someone considering this product?
amazing product!
Pros
- Helps Innovate
- Inspires Innovation
- Saves Time
- Client Friendly Policies
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2023
Reliable, well-maintained, and sometimes finnicky
Likeliness to Recommend
Pros
- Acts with Integrity
- Performance Enhancing
- Trustworthy
- Respectful
Cons
- Less Effective Service
- Less Caring
- Vendor Friendly Policies