What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Response Management
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Sprout Social Professional Reviews
Rachel S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2020
Excellent Software, Easy to Use
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout is specifically for social whereas some other products try to incorporate more within their system.
What is your favorite aspect of this product?
I like the ease of creating and scheduling posts as well as how it will pick the best time for the most engagement for you.
What do you dislike most about this product?
That you can't actually post to Instagram from Sprout.
What recommendations would you give to someone considering this product?
If all you do is manage social media pages for multiple businesses or people, then Sprout will make your life/job a lot easier.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Daniels N.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2020
Solution oriented features
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
The Interface and features
What is your favorite aspect of this product?
I love everything about this product
What do you dislike most about this product?
Dislike nothing about this product since i encountered it
What recommendations would you give to someone considering this product?
Trying it out will be amazing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Helen B.
- Role: Vendor Management
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2020
help agencies and businesses with social networks
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
It is a very complete platform its customer service is very complete, and brings more implementation features than Hootsuite, you can see notifications that you have already seen or answered this in hootsute can not be done, it is a very friendly solution when it comes to customer acquisition and very easy to use
What is your favorite aspect of this product?
One of the features that I like the most about this platform is that you can compare your company with other competitors and you can see your level of competition, you can follow and not follow publications on twitter accounts a feature
What do you dislike most about this product?
Does not have the option to drag and drop, which makes it difficult to implement publications already made, there are many social networks that are not yet integrated with social sprout so in this case Hootsuite beats this platform
What recommendations would you give to someone considering this product?
It is a great platform can be implemented for free, as for large companies and small in a premium, also has exceptional features that make this platform a great option when choosing a tool to manage social networks, it is important to note that is not available for some social networks
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity