
What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Friendly Negotiation
- Performance Enhancing
- Enables Productivity
Cons
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Workflow Management
Field Service Knowledge Management
Quotes and Estimates
Mobile App
GPS Tracking
Field Sales Enablement
Online Booking
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews

Emmy A.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
It’s a very simple software & it provides quality
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Allows video uploading
What is your favorite aspect of this product?
Following up on open estimates
What do you dislike most about this product?
Can’t reach support easily
What recommendations would you give to someone considering this product?
Buy it right away !
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

John C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2023
As named a true titan in service
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
When my company started looking into different solutions (the real estate space) service titan was very clear on what they could/couldn't deliver, for us what we needed was a tool that accurately predicted and tracked home purchases in relation to how often building material was acquired for renovations updates. They did a wonder job in providing us with more than we bargained for but the set aside element is that the salesperson was a straight shooter, something rare in this space.
What is your favorite aspect of this product?
Ease of use and very easy to learn.
What do you dislike most about this product?
I think this is universal but no one wants to pay for such a simple yet effective solution so money is a factor (not because it's expensive) more because we couldn't devise a good solution on our own.
What recommendations would you give to someone considering this product?
Make sure it scales to what you need and talk to the sales reps and get a demo.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Dayla P.
- Role: Consultant
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Platform reaching across the trades! 5 stars!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
It encompasses manny facets of the home services industry. I have clients across the board in the trades using ServiceTitan. We can customize most workflows to help them best utilize the platform.
What is your favorite aspect of this product?
Tags. Marketing Pro. Task Management. Schedule Assistant
What do you dislike most about this product?
Memberships seem to cause hiccups for many users.
What recommendations would you give to someone considering this product?
Take the time to build it out before expecting perfection. Implementation matters.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service